Product Support Analyst
Christchurch, Canterbury Region, New Zealand · Full Time
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- Experience
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- Salary
- —
- Openings
- 1
- Posted
- 17 hours ago
- Work mode
- In office
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Job description
About the Role
Geotechnics is seeking a motivated and detail-focused Product Support Analyst for a 12-month fixed-term contract to enhance and support the Laboratory Information Management System (LIMS). This role involves collaborating with multiple internal and external stakeholders to ensure effective product management and software delivery, ideal for candidates with backgrounds in product support, administration, customer support, laboratory work, or business analysis.
Key Responsibilities
- Gathering and documenting business requirements, user stories, and acceptance criteria
- Managing product requests, system improvements, and software enhancements
- Creating, handling, and tracking Jira tickets until resolution
- Supporting User Acceptance Testing (UAT) and managing software release processes
- Identifying, recording, and validating software defects
- Preparing release notes, user manuals, and product documentation
- Providing user support during product launches and communicating updates
- Assisting with training sessions, demonstrations, and engaging with stakeholders
- Proposing improvements to enhance product usability and customer satisfaction
Required Skills and Attributes
- Strong organisational and administrative capabilities
- Excellent communication skills, both written and verbal
- Keen attention to detail
- Customer-oriented mindset with ability to build strong relationships
- Effective problem-solving skills
- Ability to juggle multiple priorities with deadlines
- Positive attitude and eagerness to learn new skills
- Interest in technology, software, systems, or product development
Preferred Experience
- Background in product support, business support, administration, or customer service
- Familiarity with business application software and product management tools
- Experience with Jira or similar project tracking tools
- Supporting User Acceptance Testing (UAT) activities
- Laboratory experience, ideally in geotechnical testing
- Prior exposure to Laboratory Information Management Systems (LIMS)
About Geotechnics Ltd
Geotechnics Ltd specialises in materials testing, offering laboratory and field testing services to industries such as geotechnical, civil, and environmental engineering. With offices across New Zealand, the company fosters a workplace culture promoting job satisfaction, innovation, continuous development, and open communication. Dedicated to inclusivity and upholding Te Tiriti o Waitangi principles, Geotechnics encourages applications from candidates who speak Te Reo Māori or Pacific languages.