Process Associate - International Voice Customer Support

About Sutherland

Sutherland is a global leader specialized in driving business and digital transformation, delivering exceptional customer experiences throughout client engagements. With over 35 years of expertise, the company leverages a combination of domain knowledge, proprietary technologies, and partnerships in AI, automation, analytics, and digital services to enhance organizational growth, efficiency, and productivity. Serving multiple industries such as Healthcare, Insurance, Banking, Communications, Media, Technology, Travel, and Retail, Sutherland employs 40,000 people and holds numerous patents in key technologies.

Job Description

We are seeking candidates for the role of Process Associate in International Voice Customer Support. The position demands excellent English verbal communication skills and the ability to work night or rotational shifts with weekly offs.

Interview Details

• Date: August 24 to August 28
• Time: 11:00 AM IST
• Venue: Sutherland 'A1', Ground Floor, Gateway Office Parks, Perungalathur, Chennai

Selection Procedure

• Initial HR Interview
• Service Delivery Panel Interview
• Voice Assessment

Eligibility Criteria

• Open to freshers and candidates with minimum six months of work experience
• Immediate joiners preferred
• Graduation is not mandatory

Additional Information

• Work is strictly from office premises
• One-way cab service plus transport allowance provided
• Candidates should mention "Shakeer Campus" at the top of their resumes for reference
• Documents needed: two printed copies of the resume and valid government-issued ID (such as Aadhar or Driving License)
• Applicants who have interviewed with Sutherland after July 1 are ineligible for this walk-in

Important Note

Sutherland does not charge any fees or favors for job prospects. Any suspicious requests should be reported immediately to TAHelpdesk@Sutherlandglobal.com.