Prisoner Custody Officer

About the Role

Join our team as a Prisoner Custody Officer (PCO) at Southampton Crown and Magistrates Court (SO15 2XQ), where you'll play a crucial role in maintaining the safety and security within the justice system. This position offers a stable career path with clear salary progression starting at £25,555 for a 35-hour work week, increasing annually up to £27,180 by the fourth year.

The service operates 24 hours a day, six days a week, across early and late shifts, requiring flexible availability. Shift schedules are planned 12 weeks in advance, supporting personal planning. Part-time options are available but must be for full working days; partial daily shifts are not offered.

Key Responsibilities

• Escort detainees safely within the court environment, including courtroom transfers and cell movements.
• Supervise detainees throughout court hearings to uphold security and safety protocols.
• Handle sensitive situations with discretion and maintain confidentiality at all times.
• Ensure detainee welfare by facilitating access to food, drink, and regular wellbeing checks.
• Monitor and manage detainee behaviour, responding swiftly to any incidents or risks.
• Conduct necessary searches to preserve a secure setting.
• Maintain precise records and documentation related to detainee handling.
• Liaise effectively with court personnel and partner agencies to ensure operations run smoothly.

Required Skills and Qualifications

• Applicants from diverse backgrounds are welcomed; a firm dedication to contributing positively is essential.
• Completion of a comprehensive 5.5-week paid training course with ongoing support from experienced staff is provided.
• Possession of a full UK driving license (categories B/B1) is preferred but not mandatory.
• Adequate physical fitness to meet the role's demands.
• Strong verbal and written communication skills.
• Ability to remain composed and make quick decisions under pressure.
• Proven confidence in managing behaviours and de-escalating conflicts.
• Capability to work collaboratively within a team and follow structured procedures accurately.
• Commitment to professionalism, integrity, and safeguarding confidentiality.

Benefits and Perks

• Annual leave starting at 20 days, increasing to 25 days after 7 years of continuous service, plus public holidays (pro-rated as applicable).
• Contributory pension scheme offering up to 6% contribution matched by the employer.
• Structured induction training, access to internal learning programs and qualifications, mentoring, and significant opportunities for career progression within the organisation.
• Health and wellbeing support including an Employee Assistance Programme (EAP), collaboration with mental health charities, access to cash and dental health plans, and discounted membership at company gyms.
• Wide-ranging discounts on retail options, leisure activities like Merlin attractions, cinemas, hospitality, and more.

Recruitment Process

• Submit an online application including eligibility screening and assessments.
• Participate in a virtual assessment involving competency-based interviews, roleplays, and written exercises.
• Verification of right to work status and vetting through security checks.
• Job offer and scheduling of training commencement upon successful completion.

Additional Information

Employment is conditional upon enhanced security clearance by the Ministry of Justice, satisfactory references, and occupational health evaluations. The role is exempt from the Rehabilitation of Offenders Act 1974 and subject to periodic random alcohol and drug testing.

Visa sponsorship is not available; applicants must have existing right to work in the UK with a minimum of two years remaining on their visa and at least one year’s residency in the UK to comply with required checks.

All employees share responsibility for safeguarding children and vulnerable adults and must complete necessary training and adhere to safeguarding policies.

About the Employer

Our organisation is a global leader providing essential public services across multiple sectors including Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services. Our diverse workforce of 50,000 is united by a purpose to improve community services, guided by values of Trust, Care, Innovation, and Pride.

Commitment to Inclusion

We focus on skills and potential, championing equal opportunities. Recognised as a Disability Confident Leader, a top employer for veterans, and holding a Gold Inclusive Employer Standard, we offer flexible working arrangements and reasonable adjustments throughout recruitment and employment.

Our Guaranteed Interview Scheme ensures applicants with disabilities and veterans meeting the minimum criteria receive an interview. Support is available for application queries.