Principal Platform Architect

Company Overview

ServiceNow was founded by engineer Fred Luddy who created software to automate tedious tasks, inspiring a mission to eliminate busywork and enable meaningful work. Today, ServiceNow powers AI-driven business reinvention for 85% of the Fortune 500®, offering a platform that integrates AI, data, and workflows. The organization promotes an AI-native culture where technology and talent thrive together, with ambitions just beginning to unfold.

Role Overview

The Principal Platform Architect acts as a trusted advisor to define enterprise platform strategy and governance. This role is responsible for setting platform standards, guiding technical decisions to maintain a healthy and scalable ServiceNow platform aligned with customer objectives, and establishing governance models that ensure sustainable growth and risk mitigation. Collaboration with CxO executives, enterprise architects, and platform teams is essential to influence decisions and maintain consistency.

Key Responsibilities

• Develop and uphold platform vision and strategy aligned with enterprise IT and business goals.
• Deliver architectural guidance to ensure designs comply with platform standards and current best practices.
• Create governance frameworks addressing instance management, integrations, and data modeling.
• Lead platform governance forums promoting uniform decision-making across stakeholders.
• Identify and reduce platform risks relating to scalability, performance, and technical debt.
• Drive adoption of industry-leading practices throughout customer, partner, and internal teams.
• Offer structured input to ServiceNow’s product and engineering groups.

Success Metrics

• ServiceNow is embedded as a strategic enterprise platform with effective governance models implemented.
• Platform standards are consistently enforced across all delivery teams.
• Technical risks have been minimized, preserving scalability.
• The architect is recognized as a respected advisor on platform strategy complementing the Customer Success Executive’s business leadership.

Qualifications

• Over 12 years' experience in enterprise architecture, solution strategy, and leading programs.
• Experience integrating AI into workflows, decision-making, or problem-solving using AI tools, automation, or insights.
• Proven capability to engage executive leadership and influence platform direction and business outcomes.
• Demonstrated success defining multi-workflow, enterprise-grade architectures and governance models.
• Strong program-level architectural skills facilitating collaboration among multiple teams and partners around a unified vision.
• Expert knowledge of platform strategy, integration patterns, and governance for complex delivery projects.
• Preferably holds ServiceNow Certified Master Architect (CMA) certification and other relevant architecture/governance credentials.

Additional Information

Work Personas: ServiceNow offers flexible work arrangements based on employee roles and work locations, verifying proximity to offices as required for certain roles.

Equal Opportunity Employer: ServiceNow is committed to inclusive hiring without discrimination based on any legally protected classification including race, gender, age, disability, or veteran status.

Accommodations: Reasonable accommodations are provided during the recruitment process for candidates requiring assistance.

Export Control: Employment may be subject to export control approvals for accessing controlled technologies, with all offers contingent on receiving necessary licenses.