Presales Solutions Consultant

About the Company and Role

This opportunity is within the OTT and CPaaS/SaaS industry located in Kolkata, with a full-time and permanent engagement. The position offers a competitive compensation package of up to ₹15 LPA.

Required Qualifications and Experience

• At least 3 years of experience as a product presales specialist in an enterprise environment, preferably within the CPaaS/SaaS sector.
• Comprehensive understanding of the CPaaS/SaaS market, including technical solutions and competitive dynamics, especially focused on OTT communication channels such as WhatsApp and RCS.
• Excellent verbal and written communication skills.
• A self-motivated, positive, and solution-driven approach to work.
• Proven ability to collaborate and perform effectively within a multi-stakeholder ecosystem.

Key Responsibilities

• Work closely with product managers and business stakeholders to develop and execute presales strategies in the CPaaS domain, specifically focused on WhatsApp and RCS, tailored to various industry verticals.
• Create compelling value propositions and customized solution proposals that articulate the benefits of WhatsApp and RCS offerings to prospective clients.
• Perform detailed market research and analysis to uncover new revenue-generating opportunities.
• Partner with cross-functional teams, including technical and customer service departments, to gain a deep understanding of services, differentiators, and capabilities.
• Translate WhatsApp and RCS technical features into bespoke client solutions addressing individual needs.
• Deliver presentations and engage in strategic dialogues with decision-makers at all organizational levels to showcase solution value and business alignment.
• Manage the preparation and submission of accurate, detailed, and persuasive proposals responding to client RFPs and RFIs, highlighting the strengths and uniqueness of the offerings.
• Ensure ongoing customer success and drive growth in wallet share within assigned domains and accounts.
• Maintain up-to-date knowledge of CPaaS, OTT platform trends, competitor offerings, and emerging technologies, particularly updates from Meta and Google ecosystems relevant to WhatsApp Business and RCS solutions.