Pre Sales Executive
Hotel Shoppee India Private Limited
Chennai, Tamil Nadu, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 20,000 – INR 27,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Applicants with 1 to 3 years of relevant experience in E-commerce sales, Pre-sales, Tele-sales, online sales, marketplace sales, or in sectors such as HORECA, Kitchen Equipment, and Consumer Products are preferred. Freshers with excellent communication and a strong sales orientation will also be co…
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- Required to apply
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Job description
Job Overview
As a Pre Sales Executive at Hotel Shoppee India Private Limited based in Chennai, you will handle customer inquiries across various digital platforms such as the company website, WhatsApp, phone calls, social media, and marketplaces. You will be responsible for delivering prompt and professional responses, understanding customer requirements including their applications and budgets, and recommending products accordingly.
Primary Duties
- Engage with customers through multiple digital communication channels.
- Explain product features, specifications, pricing, availability, and current offers.
- Convert customer inquiries into confirmed orders by conducting effective follow-ups.
- Identify potential opportunities for cross-selling and upselling to maximize sales.
- Share detailed product catalogs, quotations, and images to facilitate customer decision-making.
- Coordinate effectively with various internal departments including E-commerce, Sales, Warehouse, Dispatch, and Accounts to ensure seamless order processing.
- Keep accurate records of all customer interactions including inquiries, follow-ups, sales conversions, and lost leads.
- Address or escalate customer complaints and queries appropriately.
- Work towards meeting monthly sales targets and conversion goals.
- Analyze instances of non-conversion to understand and learn from lost sales.
- Participate in promotional campaigns and sales events organized by the E-commerce team.
Required Skills & Qualifications
- Excellent written and verbal communication skills to engage effectively with customers.
- Strong persuasion, negotiation, and relationship-building abilities.
- Customer-oriented mindset with a focus on sales and targets.
- Familiarity with E-commerce concepts and digital sales techniques.
- Comfort using WhatsApp, phone, email, and online inquiry platforms for customer interaction.
- Basic proficiency in MS Excel or Google Sheets for record-keeping.
- Ability to quickly grasp and communicate product specifications.
- Good time management and coordination skills to handle multiple tasks.
Experience & Eligibility
Applicants with 1 to 3 years of experience in E-commerce sales, Pre-sales/Inside Sales, Tele-sales, Customer support with sales responsibility, Online sales or marketplace sales, or relevant experience in HORECA, Kitchen Equipment, or Consumer Products are preferred. However, fresh graduates with strong communication skills and a sales-driven attitude may also be considered.
Compensation
Monthly salary ranging between INR 20,000 and INR 27,000.
Additional Information
For further inquiries, please contact HR at phone number 8122282550.