Platform Product Manager - Digital Workflows (ServiceNOW)

Position Overview

We are looking for a Platform Product Manager to lead the Digital Workflows team focused on ServiceNOW. This role centers on establishing the vision, strategy, and a multi-year plan to enhance workflow platform capabilities and services. You will collaborate closely with engineering, architecture, design, data teams, and business units to create scalable, reusable solutions within a highly regulated environment. You will be responsible for the entire product lifecycle including discovery, prioritization, implementation, user adoption, and ongoing refinement.

Key Responsibilities

• Develop and maintain a long-term roadmap for enterprise identity platform capabilities and services.
• Translate strategic objectives into detailed product requirements, user stories, and prioritized development backlogs.
• Lead customer and stakeholder discovery sessions to deeply understand needs and validate product direction.
• Prioritize initiatives based on factors like business value, customer impact, risk mitigation, reusability, feasibility, and alignment with strategic goals.
• Collaborate with engineering, architecture, design, and data teams to deliver scalable services and APIs.
• Define and enforce platform standards, integration patterns, onboarding procedures, and operating models.
• Drive the creation of reusable solutions that reduce one-off fixes and scale across multiple teams and user journeys.
• Promote platform capabilities adoption across channels and assist in enablement activities as needed.
• Partner with risk, compliance, legal, cybersecurity, and privacy teams to ensure adherence to regulatory and control standards.
• Monitor and report on key performance indicators, leveraging insights to continuously improve offerings.
• Effectively communicate priorities, trade-offs, risks, progress, and strategy to senior and executive leadership.
• When necessary, design detailed implementation plans for product launches or changes.

Required Qualifications & Skills

• Proven extensive experience in product management or equivalent roles in technology/product delivery.
• Track record of successfully launching and scaling technology products, platform services, or significant features.
• Expertise in defining product strategies, building multi-year roadmaps, and executing comprehensive plans.
• Strong knowledge of enterprise platform concepts, modern architectures including APIs, microservices, cloud infrastructure, data management, and integration patterns.
• Capability to design scalable, reusable enterprise solutions focused on capability-based delivery.
• Excellent analytical, organizational, and problem-solving skills with proficiency in managing ambiguity.
• Robust stakeholder management skills and ability to influence effectively across a matrixed organization.
• Superior communication skills, both written and oral, including high-level storytelling and presentations suited for executive audiences.
• In-depth understanding of risk management, controls, security, privacy, resilience, and regulatory compliance requirements within regulated environments.
• Bachelor's degree required.
• Experience leveraging AI capabilities in product management.

Preferred Qualifications

• Hands-on experience with ServiceNOW or similar workflow technologies.
• Knowledge of implementing AI features within products.
• Background in platform product management in banking, financial services, fintech, or other regulated sectors.
• Evaluation experience for third-party technology providers including build-versus-buy strategies.
• Vendor relationship management expertise.
• Advanced academic degrees and/or relevant professional certifications.

About the Employer

As a global leader in financial services, the company provides strategic advice and products to premier corporations, governments, affluent individuals, and institutional investors worldwide. The organization prioritizes building trusted, enduring relationships by delivering exceptional service to clients.

Diversity, equity, and inclusion are core values, fostering a workforce that reflects varied talents and perspectives. Equal opportunity employment is ensured without discrimination based on protected characteristics, and reasonable accommodations are provided for religious practices and disabilities.

Team Environment

The corporate functions team supports a range of disciplines including finance, risk, HR, and marketing. This team underpins the success of the business, clients, customers, and employees by providing critical operational support.