Personal Shopper

Role Overview and Key Objectives

The Personal Shopper is responsible for enhancing customer satisfaction and boosting sales by nurturing strong client relationships and providing personalized shopping guidance. The role aims to increase the frequency of visits from high-value customers and elevate their purchasing volumes.

Main Responsibilities

• Boost customer satisfaction levels through attentive and personalized service.
• Encourage frequent store visits and purchases by proactively engaging customers via calls, emails, and face-to-face interactions.
• Guide customers throughout their shopping journey by recommending products and services aligned with their preferences and the latest fashion trends; offer assistance with image makeovers and tailor buying experiences.
• Serve as the sole point of contact for customers before, during, and after sales, ensuring commitments are met and relationships are maintained through diligent follow-up.
• Drive sales growth by increasing the average bill value and number of items per transaction from target customers.
• Maintain appointment schedules and contribute to revenue through suggestive selling and upselling grounded in deep customer and product knowledge.
• Expand the membership base by educating non-members on loyalty programs and promoting Black Card enrollment.
• Complete all required documentation accurately and timely to support sales activities.