People Solutions Generalist I

Overview

The People Solutions Generalist I plays a crucial role in evaluating, analyzing, and administering HR programs. Acting as a strategic partner, this position collaborates with key stakeholders to ensure HR initiatives align closely with overall business objectives, fostering a culture where employees can excel.

Key Responsibilities

• Act as a trusted human resources advisor to managers and leaders, guiding workforce planning, team effectiveness, and talent strategies within a high-volume contact center.
• Address people-related challenges such as attendance, employee engagement, turnover, and performance management to build a productive workforce.
• Lead talent management processes including recruitment, onboarding, employee development, retention efforts, and facilitating internal mobility.
• Assist in succession planning and support initiatives that enhance employee growth and bench strength.
• Coach managers on effective people management techniques, emphasizing feedback, performance discussions, and team development.
• Provide support on workplace concerns, team issues, and communication challenges to boost leadership capability and accountability.
• Promote an inclusive work environment aligned with company values, focusing on belonging, morale, and employee connection.
• Develop and implement engagement programs tailored for the Ghanaian workforce while addressing employee feedback to improve retention and workplace culture.
• Serve as a confidential and empathetic point of contact for employee concerns, fostering trust, fairness, and accountability throughout the organization.
• Support employee relations by offering guidance on performance, conduct, conflict, and policy interpretation, ensuring consistent and compliant HR practices.
• Champion performance management via goal setting, feedback systems, reviews, and growth planning to encourage continuous improvement and accountability.
• Utilize data analytics to interpret HR metrics such as attrition, absenteeism, hiring trends, and engagement to inform leadership decisions and improve business outcomes.
• Ensure HR policies and procedures comply with labor laws and company standards, maintaining accurate and confidential employee records.
• Lead and assist with people programs and change management initiatives, including talent reviews, workforce planning, learning, and organizational change communications.

Qualifications and Experience

• Between 2 and 4 years of relevant human resources experience, ideally within fast-paced or large-volume operational environments.
• University degree in Human Resources or a related discipline is preferred.
• Experience with Workday HR systems is a plus, combined with proficiency in Microsoft Office tools, especially Excel, Word, and PowerPoint.
• Strong knowledge of labor relations, employee relations, and understanding of HR lifecycle processes.
• Ability to work effectively with HR data, reporting, confidential documentation, and policy enforcement.
• Excellent communication, interpersonal, and organizational skills, with the capacity to multitask and work effectively under pressure while building trust with both leaders and staff.

Preferred Attributes

• A balanced approach combining empathy for employees and a strong operational business perspective.
• Confidence in managing sensitive or challenging conversations professionally and with care.
• Familiarity with the Ghanaian workplace environment and cultural sensitivities.
• Commitment to respectful communication, fairness, and cultivating strong relationships.
• Ability to support a diverse and culturally aware workforce.
• Preference for working on-site to maintain close connections with leaders and employees, valuing visibility and responsiveness in the role.

Additional Information

This role is based onsite in Accra, Ghana, with a focus on supporting a high-volume contact center. The position offers an opportunity to contribute meaningfully to company culture, leadership development, and employee success in a global technology and services environment.

Concentrix is an equal opportunity employer committed to diversity, disability confidence, and fair recruitment practices. All qualified applicants will be treated without regard to legally protected characteristics.