Customer Service Specialist - Call Centre

Overview

Join Concentrix in Brisbane City as a Customer Service Specialist in a dynamic call centre role. This full-time or part-time position involves assisting customers via phone, email, and chat, delivering exceptional service and solutions to inquiries with professionalism and empathy. Concentrix is a global leader in customer engagement, providing comprehensive training, career growth, and a supportive environment.

Key Responsibilities

• Respond promptly to customer queries through multiple communication channels including phone, email, and chat.
• Understand customer needs thoroughly and offer effective solutions.
• Maintain accurate customer records and manage data efficiently.
• Assist customers in navigating digital platforms and accessing relevant services.
• Handle complaints and inquiries with a professional and empathetic approach.
• Collaborate closely with the team to meet and exceed service objectives.
• Perform duties onsite at the Edward Street location near Central Station, Brisbane.

Candidate Profile

• Excellent verbal and interpersonal communication skills.
• Positive attitude with a strong focus on customer satisfaction.
• Proficiency in computer use and ability to operate multiple systems simultaneously.
• High attention to detail and accuracy.
• Ability to follow set processes while adapting quickly to changing situations.

Benefits and Culture

• Paid training with ongoing coaching and support.
• Clear career progression paths within a global organization.
• Participation in recognition and rewards programs.
• Inclusive workplace fostering teamwork, integrity, and people-first values.
• Flexible employment options including full-time, part-time, and casual roles.
• A genuine investment in employee development and well-being.