Parts Clerk

Job Overview

This position requires a qualified parts clerk experienced in handling inventory and customer service tasks within industrial, retail, or repair settings. The role demands on-site presence in Yellowknife, Northwest Territories, where the working environment may be dusty, noisy, and have some odors.

Primary Duties

• Respond to telephone inquiries and relay messages effectively.
• Organize and set up displays for retail parts and accessories.
• Handle customer concerns and complaints professionally.
• Advise customers regarding the use and suitability of various goods and parts.
• Process cash transactions accurately.
• Identify, label, and catalog incoming items systematically.
• Distribute parts and supplies for internal operational use.
• Prepare and monitor work orders throughout processing.
• Generate requisition orders to maintain adequate inventory of parts and supplies.
• Receive, unpack, and sort arriving shipments of parts, supplies, and materials.
• Sell spare and replacement parts to customers.
• Organize storage of items within the warehouse, tool room, or supply area.

Experience and Technical Knowledge

• Minimum 2 to less than 3 years of experience in relevant roles or equivalent qualifications.
• Familiarity with inventory control software, Microsoft Office applications, and internet usage.
• Specialized knowledge handling parts related to agricultural machinery, construction machinery, heavy equipment, manufacturing equipment, recreational vehicles, small engines, and generators.

Additional Information

• Applicant must possess a Registered Apprenticeship certificate or equivalent experience.
• Worksite conditions include a physically demanding landscape, requiring standing for extended periods and the ability to handle weights up to 23 kg (50 lbs).
• Must maintain attention to detail, work effectively under tight deadlines and pressure, and thrive in a fast-paced environment.
• Safety and security requirements include a valid driver’s license, personal transportation, a clean driving record check, and use of steel-toed safety boots.
• Personal qualities desired include dependability, organizational skills, excellent written and verbal communication, interpersonal efficiency, and reliability.

Benefits

• Health coverage including dental, disability, and general healthcare plans.
• Financial benefits comprising group insurance, life insurance, and pension plans.
• Additional perks such as available parking.