Overnight Guest Service Agent

About Sofitel

Unlock your full potential with Sofitel, where every visit opens up a world of career opportunities. Whether you aim to grow within your role or explore new career paths, you'll find ongoing training and expert support here. Our global hotel group offers abundant possibilities for advancement.

Role Overview

As an Overnight Guest Service Agent, your warm and personalized interactions will define exceptional hospitality. Beyond standard check-in and check-out duties, you will delight guests by sharing local insights and anticipating their needs, enhancing their stay experience.

Key Responsibilities

• Support the Night Manager with preparation and verification of reports and statistical data in line with service standards and audit processes.
• Reconcile food and beverage POS transactions and credit card payments to journal reports.
• Welcome guests, manage check-ins and check-outs, respond promptly to requests, and settle accounts with outstanding service.
• Provide assistance to other departments during overnight shifts to ensure a seamless guest experience.

Candidate Requirements

• Customer-oriented mindset with the ability to engage guests through storytelling and anticipating their preferences.
• Previous experience with night audit or front office operations.
• Familiarity with Windows OS, Microsoft Office, and Opera or a similar property management system.
• POS system experience is advantageous.
• Excellent interpersonal and problem-solving skills capable of quick thinking.
• Unrestricted full driver's license preferred; comfortable driving automatic and manual vehicles.
• Proficient English communication, both spoken and written; additional language skills are a plus.
• Mandatory Responsible Service of Alcohol certification.
• Full legal authorization to work in Australia.
• Availability to work nights, weekends, and public holidays is essential.

Additional Information

• Access to employee benefits including discounted accommodation and food and beverage at Accor group properties worldwide.
• Enjoy up to 50% off meals at Sofitel Adelaide.
• Family and friend discounts on accommodation.
• Participation in professional development programs through company academies.
• 24/7 access to Employee Assistance Program.
• Opportunities for career progression within our hotel and globally.
• Engagement in corporate social responsibility initiatives.

Diversity & Inclusion

We embrace diversity and strive to attract, hire, and promote a wide range of talented individuals.

Important Note

Applicants must currently reside in Australia and hold full Australian work rights to be considered.