Outbound Telephone Operator (m/f/d)

Company Overview

Our client is a well-established and expanding enterprise based in Frankfurt am Main, praised for its professional and customer-centric work environment. The organization prioritizes service-driven communication, dependable processes, and respectful collaboration within its team.

Role Description

As part of the company's growth strategy, they are looking for support in the area of outbound calling.

Key Duties

• Proactively initiate telephone contact with existing and potential clients.
• Conduct professional and goal-oriented outbound conversations.
• Present products, services, or customized offers effectively.
• Identify customer needs and pass relevant information forward.
• Schedule appointments for in-depth consultation conversations.
• Maintain and update client and call data within the system.
• Document telephone interactions and results carefully.
• Follow up on customer contacts and diligently manage callbacks and reminders.
• Collaborate closely with relevant specialist and sales teams.

Candidate Profile

• Initial experience in telephone customer contact, call centers, telesales, sales, or related roles is beneficial.
• Excellent communication skills paired with a pleasant telephone voice.
• Enjoyment of active calling with confidence in initiating contacts.
• Customer-focused and service-oriented personality.
• Confident yet friendly demeanor.
• Proficient German language skills, both spoken and written.
• Dependable, organized, and able to work independently.
• Target-driven and self-motivated.
• Applicants from other fields are also welcomed if motivated.

Benefits and Opportunities

• Competitive remuneration with opportunities for career development.
• Structured onboarding and support from an experienced team.
• Modern, professional workplace located in Frankfurt am Main.
• Varied activities involving extensive customer interaction.
• Friendly team environment with short communication lines.
• Good prospects for both professional and personal growth.
• Long-term employment perspective within a steady company.
• Easy accessibility via public transportation.

Additional Information

Job reference number: JN-092026-7111551