Order Handling Specialist

About ABB and the Role

At ABB, we empower industries to operate more efficiently and sustainably. As part of our collaborative and innovative team, you will contribute meaningfully to managing operations that support key industrial sectors. This position reports to the Regional Service Operations Manager and focuses on overseeing the entire Order-to-Cash process specifically for spare parts, ensuring seamless delivery, accuracy, and customer satisfaction throughout Southeast Asia and other designated regions.

Key Responsibilities

• Manage incoming customer purchase orders for spare parts by accurately entering and validating data in the ERP system (SAP SD/MM), ensuring proper pricing and delivery terms.
• Provide timely and precise information about spare parts availability, pricing, and delivery timelines to customers.
• Issue order confirmations and maintain proactive communication regarding delivery updates and any changes in order status.
• Coordinate with warehouse and logistics teams to guarantee prompt delivery and quickly address shipment challenges.
• Support and verify the invoicing process by collaborating with the Finance team to confirm delivery completion and follow up on pending payments.
• Handle order returns, complaints including discrepancies and damages, order amendments, and processing of credit/debit notes in alignment with company policies.
• Keep customer records, order data, and reports accurately updated within ERP and CRM platforms.
• Generate regular performance reports for the Order-to-Cash cycle and contribute to initiatives aimed at improving process efficiency.
• Refer complex technical or commercial issues to relevant departments.

Qualifications

• 2 to 3 years of relevant experience in Order-to-Cash management, customer service, or inside sales within industrial or manufacturing sectors, with strong expertise in ERP systems, preferably SAP SD/MM.
• Proficiency with Microsoft Office suite including Excel, PowerPoint, and Teams, capable of managing and analyzing operational data effectively.
• Excellent organizational skills and ability to handle multiple tasks with a keen attention to detail and timely delivery.
• Educational background includes a minimum Diploma in Business Administration, Engineering, Supply Chain, or related fields; a Bachelor's degree is advantageous.
• Fluent in English, both spoken and written.
• Legal authorization to work in Singapore without employer sponsorship is required.
• Knowledge of Incoterms, export/import documentation, and familiarity with Letter of Credit processes and documentation is considered a strong plus.

Benefits and Opportunities

• Work regionally supporting multiple countries within advanced industrial automation and critical infrastructure sectors such as Mining, Metals, Pulp & Paper, and Data Centers.
• Career growth potential within Service Operations, Project Management, and Business Support roles.
• A workplace culture that emphasizes continuous learning, innovation, and operational excellence.
• Competitive salary with performance-based incentives.
• Access to global training programs and personal development resources.
• Flexible working arrangements and employee wellbeing programs.
• Comprehensive healthcare and insurance benefits.

About ABB Automation - Process Industries

We deliver integrated automation, electrification, and digital solutions that enhance productivity, safety, and sustainability for customers across diverse industries. Our services provide ongoing support throughout the asset lifecycle via maintenance, modernization, digital services, and expert technical assistance.