Operations Technology Subject Matter Expert - Quick Commerce

Position Overview

We seek an experienced Operations Technology Subject Matter Expert (SME) to enhance and support rapidly growing technology-driven operations. This role serves as a liaison among Operations, Product, and Technology teams to ensure seamless project launches, reliable system processes, and outstanding customer experiences. The successful candidate will address system-related issues, verify operational processes, and help prepare operations to achieve effective launch-day results for new locations and products.

Key Responsibilities

• Lead and manage operational readiness and launch support to confirm that workflows, tools, and procedures perform as designed.
• Collaborate with Tech, Product, and Operations teams to diagnose and resolve system issues efficiently.
• Perform organized testing, confirm procedural accuracy, and detect discrepancies prior to launch.
• Support validation of data related to operational procedures and customer commitments.
• Work closely with cross-functional teams to fix defects and guarantee readiness before going live.
• Oversee post-launch performance, escalate challenges as necessary, and spearhead root cause analysis and correction expediently.
• Recognize recurring issues, suggest sustainable solutions, and participate in initiatives aimed at continuous improvement.
• Maintain clear and timely communication with stakeholders, including documentation and progress updates.

Required Qualifications

• A bachelor's degree in Engineering, Computer Science, Operations, or a comparable area.
• Between 1 to 5 years of experience in operations, technical assistance, or coordination roles interfacing with product or technology teams.
• Proven experience in diagnosing and resolving system or process-related problems.
• Competence in handling data, verifying accuracy, and performing fundamental data analysis using tools such as Excel.
• Excellent written and verbal communication skills, with the capacity to collaborate across diverse teams.
• Strong organizational capabilities to juggle multiple priorities in dynamic and uncertain work environments.

Preferred Qualifications

• Background supporting technology-driven operations or launch projects.
• Knowledge of workflow testing, user acceptance testing (UAT), or formal defect validation procedures.
• Capability to perform root cause analyses, identify trends, and propose lasting enhancements.
• Experience engaging with product, technology, or last-mile fulfillment teams.
• Robust problem-solving skills complemented by a proactive mindset and personal accountability.

Additional Information

Our culture encourages inclusivity, empowering team members to provide top-quality results. Individuals requiring workplace accommodations during the hiring process or onboarding due to disabilities are invited to seek support accordingly. This position is based in Riyadh, Saudi Arabia at the Afaq Warehouse Branch (Job ID: A3132164).