Operations Specialist

Role Overview

We seek a capable individual to join Marsh's Operations team in Christchurch, focusing on supporting Client Facing Brokers with administrative and technical assistance. This role requires detailed and prompt handling of insurance policy production and associated documents. You will be tasked with ensuring end-to-end insurance broking lifecycle processes are completed accurately, efficiently, and within defined timelines.

Key Responsibilities

• Manage service delivery for New Zealand local businesses, meeting growth and service objectives.
• Provide thorough client service support to internal stakeholders.
• Execute administration and technical duties including insurance placement documentation, invoicing, record updates, and premium funding paperwork.
• Build and maintain strong working relationships with the internal broker network.
• Engage with Underwriters to gain broader insurance industry understanding and support brokers.
• Collaborate with colleagues across all levels to optimize outcomes for clients and the company.

Required Skills and Experience

• Effective verbal and written communication abilities.
• Strong numerical aptitude.
• Excellent organizational skills with an ability to prioritize and meet deadlines.
• Good interpersonal skills and team-oriented mindset.
• Comfortable and experienced with technology solutions.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Insurance industry knowledge preferred.

Preferred Qualifications

• University degree, diploma, or equivalent relevant work experience.
• Graduate or administrator with 1-2 years’ experience in insurance or financial services is advantageous.

Why Join Marsh?

• Opportunities for professional growth supported by engaging work and supportive leadership.
• An inclusive and dynamic environment working alongside skilled colleagues to develop impactful solutions.
• Diverse career pathways enabled by our scale, accompanied by benefits promoting wellbeing.

Additional Information

Candidates must hold valid work authorization for New Zealand. Selected applicants will undergo criminal and bankruptcy checks prior to employment commencement.