Operations Manager

About Hanux Learning and the Role

Hanux Learning Private Limited seeks a dedicated Operations Manager to oversee and streamline daily business functions. The position is based in Noida, Uttar Pradesh, requiring office presence with a night shift schedule from Monday to Friday. The salary ranges from ₹25,000 to ₹40,000 per month based on experience and skills. This role demands a process-oriented leader capable of managing interdepartmental workflows and enhancing operational effectiveness.

Key Responsibilities

• Manage and supervise daily business activities ensuring smooth cross-department coordination among Sales, HR, Trainers, and Customer Support.
• Monitor employee productivity, attendance, task completion, and maintain adherence to company policies and SOPs.
• Track and analyze KPIs daily, weekly, and monthly, including sales metrics and CRM data accuracy.
• Oversee CRM utilization, rectify data inconsistencies, and ensure timely updates.
• Prepare comprehensive MIS reports and develop dashboards for sales, employee performance, attendance, and other operational metrics using advanced Excel and Google Sheets.
• Collaborate with various teams to address pending tasks, operational bottlenecks, and implement improvements for enhanced efficiency.
• Coordinate manpower planning, onboarding with HR, and training schedules with trainers to ensure seamless program delivery.
• Conduct regular team reviews, performance discussions, and support management in rolling out new processes and strategies.
• Maintain confidentiality of all company, client, and employee information.

Candidate Requirements

• Graduate from a recognized university with at least 5 years of relevant experience in operations, sales operations, or business operations.
• Proven expertise in managing teams, CRM systems, lead management, MIS reporting, and KPI monitoring.
• Advanced proficiency in Microsoft Excel and Google Sheets for data analysis and reporting.
• Strong analytical, problem-solving, and task management skills with excellent English communication.
• Ability to prioritize tasks effectively, work independently, and thrive in a fast-paced environment.
• Willingness to work permanently during night shifts.

Preferred Industry Experience

• Background in EdTech, training and certification, sales organizations, IT/software, BPO/KPO operations, recruitment/staffing, or customer service sectors preferred.

Working Conditions and Benefits

• Office-based work located in Noida with a night shift from Monday to Friday.
• Five-day working week with weekends off (Saturday and Sunday).
• Structured training with pathways for performance-based career advancement.
• Exposure to diverse departments and opportunity to grow into senior operational leadership roles.

Performance Expectations

The ideal candidate is proactive, accountable, and highly organized, capable of overseeing the entire operations cycle. They should be comfortable challenging inefficiencies, ensuring task ownership, and driving management directives to completion while fostering teamwork and operational discipline.