Operations Manager - Global Payroll and Automation

Company Overview

Deel is a comprehensive payroll and HR platform that caters to global workforces, seamlessly integrating HRIS, payroll, compliance, benefits, performance, and equipment management. Supporting workers across more than 150 countries, Deel leverages AI-driven tools and proprietary infrastructure to help businesses scale efficiently and compliantly. With a diverse team spanning 100 countries and speaking 74 languages, Deel leads transforming global talent connection through innovative SaaS solutions.

In 2024, Deel processed $11.2 billion in payments across nearly 100 currencies and provided healthcare in 109 countries, reflecting its role in building the future of global work. Recognized by CNBC, Forbes, Deloitte, and Y Combinator, the company combines rapid growth, customer satisfaction, and a global mission.

Position Summary

The Operations Manager will steer automation and operational projects within global payroll workflows, especially focusing on AI-powered process design, testing, and refinement using Akai. This role requires managing simultaneous projects, closing process gaps, and analytics-driven management to inform leadership decisions. You will collaborate closely with cross-functional teams globally, actively troubleshooting AI workflows and leading critical operational improvements.

Key Responsibilities

• Oversee daily operational payroll workflows, identifying and implementing efficiency optimizations.
• Champion automation projects that minimize manual effort and enhance speed and accuracy.
• Collaborate with teams across departments to harmonize tools and streamline processes for internal users and customers.
• Maintain operational compliance, control standards, and risk mitigation practices.
• Contribute to fraud prevention and ensure regulatory compliance through stringent operational standards.
• Monitor key performance indicators, reporting risks or workflow issues promptly to leadership.
• Enhance customer service processes by improving resolution times, quality, and escalation management.
• Develop and expand self-service capabilities to decrease reliance on manual support.
• Establish feedback mechanisms to incorporate insights for continual process refinement.
• Prepare operational readiness for new market entries and product launches by partnering with key stakeholders.
• Support go-to-market strategies by resolving challenges and facilitating adoption.
• Report operational results, providing actionable insights and strategic recommendations to senior leaders.
• Lead strategic operational projects in partnership with senior management teams.

Qualifications

• At least five years' operational experience, preferably within tech or FinTech startups with dynamic environments.
• Proficient with AI tools including building and troubleshooting automated workflows to drive continuous improvement.
• Technical foundation, ideally with an engineering degree, computer science training, or hands-on technical project experience.
• Proven leadership in managing and coaching small to medium teams effectively.
• Excellent analytical and problem-solving abilities with strong attention to detail and a proactive mindset.
• Results-oriented with a track record of tracking and enhancing KPIs.
• Experience in process automation and knowledge of operational tools is essential.
• Background in financial technology, consulting, banking, or high-growth startups is advantageous.
• Data-driven, comfortable translating complex data into insights; familiarity with SQL is a plus.
• Highly collaborative, energetic, and action-biased team player.

Total Rewards and Benefits

• Competitive gross base salary aligned globally with currency localization per market conditions; salary offers based on role, skills, and experience without bias from prior pay history.
• Potential stock grants aligned with role and location.
• Flexible office working options through partnerships with workspace providers.
• Diverse, inclusive workplace committed to equal opportunity without discrimination.
• Accommodations provided for applicants with disabilities throughout recruitment.

Additional Notes

Communication during recruitment is conducted via official Deel-managed emails for security and authenticity. Some hiring decisions utilize AI-enabled assessment tools with human oversight, in compliance with data protection and AI governance laws. Residents of NYC benefit from bias audits related to AI tools as required by local legislation.