Operations Manager

About the Role

We seek a committed Operations Manager to act as a pivotal part of our fast-paced startup focused on building ethical technology infrastructure. This role merges executive support, partnership-building, and everyday operations management to help advance our mission.

Key Responsibilities

• Handle administrative functions such as drafting, editing, organizing documentation, and managing registrations and applications.
• Identify and resolve workflow inefficiencies using process improvements or automation tools to enhance operational ease.
• Support the founders by managing calendars, travel, and email correspondence to let them concentrate on product development and strategy.
• Assist in financial administrative duties, including monitoring invoices and expense reports.
• Adapt to various projects as needed, ranging from document creation to organizing events or special initiatives.
• Develop and maintain relationships with partners, vendors, and the legal team, acting as the main liaison for Thaura.
• Occasionally represent Thaura in external meetings or industry events.
• Serve as the primary contact for customer inquiries, representing the company's voice in communications.
• Analyze customer data to provide meaningful insights for the product and engineering teams, helping to understand user experience and challenges.

Candidate Requirements

• A mission-driven individual who believes in technology as a servant to people rather than an exploitative force, committed to building ethical tech infrastructure.
• Communicates sincerely, clearly, and warmly with straightforward language, embodying Thaura's values in all dealings.
• Comfortable adopting new technologies quickly and passionate about automating repetitive processes and improving workflows.
• Exceptionally organized with a knack for bringing clarity and structure to complex situations.
• Possesses an analytical mindset combined with empathy, capable of spotting trends and bottlenecks and using data insights to proactively enhance operations.
• Thrives in dynamic settings, flexible with shifting priorities, able to multitask, and maintains calmness under pressure.
• Exudes positive energy, cooperates well with others, and energizes the team environment.
• Previous experience in customer success, operations, or executive assistance is preferred; experience in AI or SaaS industries is a significant advantage.
• Fluent in English, with Arabic language skills considered a bonus.

Benefits and Work Environment

• Opportunity to help build an ethical alternative in tech, directly impacting meaningful infrastructure development.
• Join a young, energetic, and purpose-driven team working closely with founders in a small agile setting.
• Fully remote work setup with competitive remuneration.

Additional Information

Applicants are encouraged to submit a resume along with a brief response to these questions:

• Why is building alternative ethical infrastructure personally meaningful to you (in one sentence)?
• If setting up our operations infrastructure from zero, which tools would you choose and why?