Operations Lead - Microsoft Cybersecurity

About DEFEND

DEFEND delivers superior cyber resilience by providing expert security operations, proactive risk mitigation, and management of contemporary security platforms. Our vision is to enhance everyday life by building a cyber resilient world. Over recent years, we've achieved remarkable growth, collaborating with diverse clients and earning prestigious accolades, including Microsoft's Global Partner of the Year for 2025.

Role Overview

The Operations Lead for Microsoft Cybersecurity will oversee the configuration, improvement, governance, and operational performance of Microsoft's security ecosystem for our Managed Services clientele. By offering strong technical leadership and fostering ongoing enhancements, this position ensures clients derive maximum benefit from their Microsoft security investments while upholding a resilient cybersecurity stance.

Key Responsibilities

• Lead the setup, administration, and fine-tuning of Microsoft security platforms alongside allied technologies.
• Collaborate across DEFEND teams to establish and uphold security baselines, policies, and standards aligned with recognized industry frameworks and best practices.
• Continuously improve the products and services delivered to clients.
• Monitor platform operational health and efficacy while proactively spotting areas for enhancements.
• Engage with customer stakeholders to comprehend security goals and translate them into actionable Microsoft security control implementations.
• Analyze new platform capabilities and propose upgrades that advance security outcomes.
• Contribute platform expertise to incident response activities and offer insights on security controls.
• Coordinate efforts with engineering, detection, and response teams to ensure effective functioning of security controls across customer environments.

Qualifications and Experience

• Demonstrated expertise in Microsoft cybersecurity products.
• Thorough knowledge of identity security, device management, and Zero Trust security principles.
• Experience in designing and deploying Conditional Access and Intune policies.
• Strong communication skills and ability to engage stakeholders effectively.
• Capable of balancing operational support duties with strategic platform enhancements.
• Proficient in documentation, reporting, and governance processes.
• Dedicated to continuous learning and optimizing platform performance.

Benefits

• 3.5% Kiwisaver contribution above base salary.
• Southern Cross Health Insurance coverage.
• Discounts on mobile and broadband services for employees and their families.
• Flexible hybrid working arrangements.
• Allowance for home office setup contributions.
• Access to Employee Assistance Program supporting various wellbeing needs.

Diversity and Inclusion

DEFEND actively embraces diverse perspectives and experiences, fostering an inclusive workplace where innovation thrives. We encourage applicants who may not meet every single criterion to apply and share how they can contribute as our next team member.

Location

This is a full-time, on-site role based in Auckland, New Zealand.