Operations Consultant - Flex

Role Overview

The Operations Consultant partners closely with the Operations Supervisor to ensure the stockroom remains orderly and merchandise is updated appropriately in the store.

Key Responsibilities

• Deliver courteous, professional, and informed service to customers during store operating hours.
• Support training of cashiers and consultants on point-of-sale systems (POS and mobile POS).
• Help maintain cleanliness and organized conditions in the cashier area.
• Assist in upholding Sephora's visual merchandising standards.
• Engage in loss prevention programs to minimize shrinkage.
• Efficiently manage incoming shipments processing and stockroom organization per company policies.
• Handle merchandise transfers, damaged goods, and tester items following standards.
• Inspect visual displays, reporting any missing or damaged elements to supervisors promptly.
• Maintain safety and tidiness standards continuously within the work areas.
• Report any inventory discrepancies or concerns to store management team members.
• Ensure adherence to sampling protocols.
• Participate actively in inventory control activities.
• Consultants designated may receive cross-training in cashier responsibilities.

Candidate Requirements

• Between 1 to 2 years experience in retail or client-facing roles, preferably involving stockroom duties.
• Good proficiency with computers, numeracy, and organizational skills.
• Capability to multitask effectively while remaining attentive to customer and operational needs.
• Strong time management, communication, and problem-solving abilities.
• Completion of high school or equivalent education.
• Availability and flexibility to work evenings, weekends, and holidays as needed.

Additional Information

• Work environment includes exposure to fragrances.
• Physical demands include lifting up to 50 pounds and bending/stretching to replenish shelves.

Compensation & Benefits

Hourly wage ranges from CAD 19.20 to 22.60, with potential eligibility for performance-based bonuses, a comprehensive benefits program, and extensive learning and development opportunities focused on employee support and recognition. Final salary is determined by qualifications, experience, and other legitimate factors.

Commitment to Accessibility & Technology

The employer is dedicated to providing reasonable accommodations for applicants with disabilities or medical conditions. Artificial Intelligence technologies are employed during the recruitment process to support initial applicant screening and evaluation.