- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
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Job description
About Prime Travelers Club
Prime Travelers Club is a growing company within the hospitality and vacation club sector based in Jamaica, offering unique career prospects. We are looking for a skilled Operations Assistant to join our team located in Trelawny, Jamaica.
Position Overview
The Operations Assistant will support daily activities within the Sales Rooms, ensuring operational excellence, adherence to policies, service quality, and a superior member experience.
Key Responsibilities
- Provide daily operational assistance and promptly handle issues affecting Sales Room workflows.
- Oversee compliance with company policies, procedures, and contractual agreements.
- Develop, document, and oversee operational processes for Hostess, Contracts, VLO, and Quality Assurance teams.
- Review daily reports and generate monthly performance and cancellation reports for the Sales Room.
- Train and assist department leaders and their teams to improve operational effectiveness.
- Analyze key performance indicators and monthly assessments to identify improvements.
- Support special initiatives like new system and software implementations.
- Manage consumer complaints and unique cases ensuring timely resolution and proper escalation as needed.
- Supervise internal audits, ensuring compliance with operational standards.
- Coordinate follow-ups on delinquent accounts with Verification Managers.
- Prepare administrative and disciplinary documentation as required.
Required Qualifications and Skills
- Bachelor's degree completed in Business Administration, Tourism, Marketing, Finance, or related fields.
- Postgraduate qualifications in Business Administration or Finance are advantageous.
- At least three years of experience, preferably in vacation club or hospitality settings.
- Advanced skills in Microsoft Excel.
- Proficiency with Microsoft Office suite and Outlook.
- Strong organizational, analytical, and problem-solving abilities.
- Capacity to manage various operational priorities and collaborate with multiple departments and leadership levels.
Additional Information
This role is full-time and based onsite in Trelawny, Jamaica. Candidates should be organized, proactive, and experienced in hospitality or vacation club operations.
Join Prime Travelers Club to contribute to operational excellence and deliver outstanding service to members. Apply to advance your career with us.
Minimum education
Bachelor's Degree