Manager - Operations

Role Overview

The Manager - Operations will lead and manage daily team activities to ensure achievement of business goals, focusing on key performance indicators (KPIs) and efficient resource usage within a hybrid environment based in Chennai.

Primary Responsibilities

• Define and set team objectives, KPIs, and performance metrics aligning with business targets.
• Oversee daily operations including validation and monitoring of distributor data.
• Maintain full visibility of onboarding progress and proactively identify potential risks with mitigation plans.
• Provide operational support coordination for both Operations and Account Management teams.
• Ensure availability and access to necessary operational tools and systems for team readiness.
• Collaborate closely with project managers to align with project scopes and deadlines.
• Optimize the use of resources to maximize team productivity and workflow efficiency.
• Lead problem-solving efforts and manage escalations promptly to support operational success.
• Adapt quickly to changes in resource availability or fluctuating project demands.
• Keep all stakeholders informed on resource availability and project status through clear communication channels.
• Ensure compliance with company policies including mandatory trainings and timekeeping.
• Promote team growth via coaching, mentoring, career development, and succession planning activities.
• Generate regular reports with operational insights and recommended action points for senior leadership.

Candidate Qualifications

• Completion or ongoing pursuit of a Bachelor's degree.
• Minimum of seven years’ experience in team leadership and management roles.
• Demonstrated capability to set priorities, strategically plan and coordinate workflows effectively.
• Exceptional attention to detail with commitment to delivering accurate, high-standard outputs.
• Excellent verbal and written communication skills, able to maintain professionalism.
• Experience working in global and cross-functional teams.
• Proficiency using Microsoft 365 applications such as Excel, SharePoint, Outlook, and Teams.

Preferred Skills and Experience

• Familiarity with SAP S/4HANA or Salesforce platforms.
• Basic networking knowledge including routing, switching, IP addressing, subnetting, and device configuration concepts.
• Background in order management, supply chain, or service delivery operations.
• Understanding of Master Data Management (MDM) principles.
• Exposure to Juniper and Hewlett Packard Enterprise (HPE) networking technologies.
• Experience supporting onboarding or enablement programs is advantageous.

Eligibility and Other Information

Applicants must hold or be pursuing any graduate degree.