Operations Agent SpS

Role Summary

As an Operations Agent at FedEx Australia based in Banksmeadow, New South Wales, you will support the execution and compliance of operational processes within the warehouse environment. This includes using warehouse systems and technology, ensuring service quality, and maintaining adherence to compliance standards and transport regulations. The role demands active resolution of operational and customer issues while contributing to business continuity via standard procedures.

Primary Responsibilities

• Execute operational processes in line with defined work instructions and standard operating procedures.
• Ensure compliance with warehousing standards and transport regulations.
• Utilize warehouse systems and technology effectively to support operations.
• Deliver quality customer service and manage issue resolution for operational and performance challenges.
• Operate materials handling equipment responsibly, including forklifts and high reach picking equipment.
• Participate in reporting and administrative tasks as required.
• Support business continuity plans to safeguard operational flow.

Qualifications and Experience

• Minimum secondary education or an equivalent qualification.
• At least two years of relevant work experience in warehouse or operational roles.
• Possession of a forklift license along with certification for high reach picking equipment and other material handling machinery.

Preferred Skills and Abilities

• Competent in Microsoft Office applications and basic PC usage.
• Strong interpersonal and problem-solving capabilities.
• Excellent organizational skills with keen attention to detail.

About FedEx

FedEx ranks among the world's leading express transportation enterprises, recognized repeatedly as one of the top 10 World’s Most Admired Companies. Serving customers across over 220 countries and territories globally, FedEx delivers transportation and business solutions reliably thanks to its exceptional team members committed to outstanding service.

Company Values and Culture

The company operates under the People-Service-Profit (P-S-P) philosophy, ensuring a supportive work environment where people, service, and profitability interconnect. This philosophy fuels innovation, high service quality, and substantial investment in employee well-being and professional development. Our inclusive culture is a key differentiator and essential to our global market success.

Equal Opportunity Employment

FedEx is committed to diversity, equity, and inclusion, providing equal employment opportunities regardless of age, race, gender, religion, disability, or other protected characteristics as defined by law.