- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 12 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Lenovo
Lenovo is a global technology leader generating US$83 billion in revenue, ranked #153 on the Fortune Global 500 and serving customers in 180 countries. The company focuses on delivering smarter technology across a wide range of AI-enabled devices, infrastructure, software, and services. Lenovo is dedicated to innovation that creates a more inclusive and trusted future worldwide.
Role Overview and Responsibilities
The Operation Management Officer will contribute to the Data Centre Engineering Operations with activities such as system monitoring, incident management, and routine upkeep. This role includes ensuring smooth application support through helpdesk services and effective communication with internal teams and vendors. You will be expected to coordinate preventive maintenance, perform infrastructure health checks, and handle alerts to maintain operational excellence.
Required Qualifications and Experience
- At least one year of practical experience in Data Centre Engineering Operations involving monitoring, incident response, and maintenance.
- Certification in Data Centre Facilities Operations or a comparable credential demonstrating expertise in data centre infrastructure, safety, and operational protocols.
- Minimum three years of experience in Application Helpdesk Support delivering technical assistance, resolving software issues, and maintaining user satisfaction.
- Familiarity with monitoring tools, ticketing systems, and ITIL processes for structured IT service management.
- Strong troubleshooting capabilities to effectively identify and escalate hardware, software, and network problems.
- Competence in documenting incidents, resolutions, and standard operating procedures thoroughly.
- Excellent communication skills necessary for collaboration with cross-functional units and third-party vendors.
Additional Information
- Flexibility to work in rotating shifts, including weekends and public holidays, is required due to 24x7 operational demands.
- Demonstrated proactive and detail-focused approach with a dedication to service quality and continuous process improvement.
Equal Opportunity Employer Statement
Lenovo is an Equal Opportunity Employer that maintains a strict non-discrimination policy based on race, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any protected class under federal, state, or local laws.