Operation Coordinator

Overview

Simply Good Food is seeking a proactive and dependable Operations Coordinator to oversee daily delivery activities. This role involves coordination between riders, customers, and restaurant partners to ensure smooth order completion.

Key Responsibilities

• Facilitate communication and coordination among riders, customers, and restaurant partners.
• Track orders to guarantee timely delivery completion.
• Manage inbound customer and rider calls, providing support to resolve issues.
• Investigate and address delays, cancellations, and other operational challenges.
• Oversee and assist the rider team during work shifts.
• Collaborate closely with the Operations Team and senior management.
• Handle a variety of tasks efficiently in a high-paced working environment.

Qualifications and Requirements

• Possession of a Higher School Certificate (HSC) minimum qualification.
• Experience in customer service is beneficial but not mandatory.
• Strong communication and organizational abilities.
• Capable of maintaining composure and effectiveness under pressure.
• Comfortable engaging with customers through calls and resolving issues.
• Willingness to work flexible shifts, including weekends as needed.