Operation Coordinator
Moka, Moka District, Mauritius · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Education
- Higher School Certificate (HSC)
- Eligibility
- Open to candidates who meet the educational and skill requirements; must be able to work shifts including weekends.
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Simply Good Food is seeking a proactive and dependable Operations Coordinator to oversee daily delivery activities. This role involves coordination between riders, customers, and restaurant partners to ensure smooth order completion.
Key Responsibilities
- Facilitate communication and coordination among riders, customers, and restaurant partners.
- Track orders to guarantee timely delivery completion.
- Manage inbound customer and rider calls, providing support to resolve issues.
- Investigate and address delays, cancellations, and other operational challenges.
- Oversee and assist the rider team during work shifts.
- Collaborate closely with the Operations Team and senior management.
- Handle a variety of tasks efficiently in a high-paced working environment.
Qualifications and Requirements
- Possession of a Higher School Certificate (HSC) minimum qualification.
- Experience in customer service is beneficial but not mandatory.
- Strong communication and organizational abilities.
- Capable of maintaining composure and effectiveness under pressure.
- Comfortable engaging with customers through calls and resolving issues.
- Willingness to work flexible shifts, including weekends as needed.
Minimum education
Higher Secondary (Class 12)
Skills
How they work
Communication