Online Assistant

About Woolworths Supermarkets New Zealand

Operating over 185 stores with a workforce exceeding 20,000, Woolworths strives to enhance the daily lives of Kiwis. The team embodies friendliness, energy, and a strong work ethic, fostering an environment where new ideas and valuable contributions are highly encouraged. Their business serves approximately three million New Zealanders each week, embracing diversity, innovation, and mutual respect.

Role Overview

• Accurately, efficiently, and safely picking and packing orders for online customers.
• Collaborating with various departments to address out-of-stock items, substitutions, and online customer inquiries.
• Actively promoting a positive health and safety culture for oneself and coworkers.

Candidate Profile

• Possesses an understanding of excellent customer service principles.
• Aligns with customer-first decisions following established processes and systems.
• Communicates effectively and works cohesively within a team environment.
• Prepared to remain on feet throughout the entire shift.
• Maintains a friendly demeanor and welcoming attitude.

Benefits

• Access to Everyday Rewards team card offering multiple benefits such as grocery discounts, bonus points, and reduced delivery fees for online shopping.
• Discounts on banking services and insurance products including health and life insurance.
• Opportunities for global and local career advancement.

About Woolworths Group

Part of the larger Woolworths Group, a collective of over 200,000 diverse minds connected by a mission to create better experiences for a sustainable future. The Group fosters a supportive environment encouraging innovation, collaboration, and growth. A flexible work approach and strong care culture empower employees to make meaningful impacts for millions of customers weekly.

Diversity and Inclusion

The Group emphasizes the importance of diversity, equity, inclusion, and belonging, aiming to nurture a workplace where everyone feels valued, can express themselves authentically, and reach their potential. Candidates are encouraged to apply regardless of background, with provisions available to support adjustments during the hiring process.