Service Operations Specialist

Role Overview

Join Woolworths Supermarkets New Zealand as a Service Operations Specialist based in Mosgiel, Otago. You'll act as the main point of contact for all customer experience matters, always prioritizing the customer's perspective while ensuring flawless operational procedures in daily store activities.

Key Duties

• Maintain oversight of checkouts and cash office operations.
• Supervise customer service areas including entry gates, trolleys, baskets, lottery services, audit, and customer loyalty programs to uphold high standards and adherence to company policies.
• Provide outstanding customer interactions by addressing queries and resolving issues promptly.
• Lead and guide team members through effective supervision, training, coaching, and stepping in as Acting Store Manager during designated shifts.
• Promptly identify and escalate process challenges to the Function Lead for timely resolution.
• Promote workplace safety and wellbeing by following protocols, reporting hazards, and fostering healthy team environments.
• Participate actively in team communication and cooperation initiatives to sustain positive workplace culture.

Candidate Profile

• Exhibit excellence in process management and demonstrate a commitment to ongoing learning and improvement.
• Build and nurture collaborative relationships with cross-functional teams and stakeholders.
• Effectively delegate tasks, oversee progress, provide coaching and feedback, and motivate team members.
• Deep understanding of compliance requirements within operational functions, paired with strong communication abilities to convey expectations clearly.
• Strong alignment with organizational values in behavior and work ethic.
• Willingness to work four weekend shifts monthly and at least one evening per week as per roster requirements.

Working Hours

Roster includes Tuesdays and Thursdays from 10:00 AM to 6:30 PM, and Saturdays from 1:00 PM to 9:30 PM.

Benefits and Culture

• Enjoy team discounts across Woolworths Group's range of brands and participate in a rewarding program recognizing purpose-driven contributions.
• Access to Sonder’s 24/7 confidential and personalized support services covering financial, medical, safety, psychological, and physical wellbeing for you and your family.
• Opportunity to grow within a global organization offering broad career paths and exposure to diverse business disciplines.

About Woolworths Group

As part of the larger Woolworths Group, you will join over 200,000 employees driven by a shared purpose to enhance experiences every day. The company embraces diversity, equity, inclusion, and belonging, fostering a workplace where everyone feels valued and empowered to reach their full potential.

Applicants who require adjustments during the recruitment process are encouraged to state their needs in the application.