- Experience
- 1–3 yrs
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Candidates must be local to Chennai and able to commute daily to Kodambakkam.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Sri Sathyaa Foods seeks a dedicated Office Assistant for their sweet and catering business, based in Kodambakkam, Chennai. This role involves managing daily office tasks, coordinating sweet orders, overseeing stock control, monitoring production progress, ensuring timely customer deliveries, and converting catering leads received via social media into confirmed orders. The position requires strict local candidates who can commute daily.
Key Responsibilities
- Efficiently receive, record, and manage sweet orders from various sources such as phone, WhatsApp, and walk-ins, ensuring detailed documentation of customer and order specifics.
- Coordinate with the production team to initiate and complete manufacturing schedules, verify ingredient usage, monitor material wastage, and ensure order accuracy before dispatch.
- Collaborate with the delivery team to guarantee on-time and accurate deliveries while keeping comprehensive records of orders, payments, and pending requirements.
- Maintain accurate daily records of raw materials, packaging, and finished products, overseeing stock levels, procurement coordination, quality checks on incoming materials, proper storage practices, and periodic stock audits.
- Address any shortages, spoilage, damages, or expiry issues promptly with management.
- Manage social media leads for the catering segment, responding swiftly to enquiries across platforms, understanding client event needs, preparing quotations that maintain profitability, and cultivating customer relationships through follow-ups and feedback collection.
- Coordinate between catering, production, and other teams to ensure seamless event execution aligned with client expectations.
Performance Metrics
- Accurate transfer of orders to production with zero errors.
- Timely completion and dispatch of all sweet orders.
- Minimizing ingredient and production wastage.
- Maintain updated and accurate stock records with no preventable shortages.
- Prompt response and conversion of social media leads into catering sales.
- Positive customer satisfaction and repeat business growth.
- Consistent and thorough documentation and reporting.
Candidate Profile and Skills
- Strong communication abilities and excellent customer service orientation.
- Skilled in coordination and following up across multiple teams and processes.
- Familiarity with basic MS Excel or Google Sheets and WhatsApp Business applications.
- Attention to detail, especially in record keeping and numerical calculations.
- Capacity to handle multiple orders and prioritize effectively under pressure.
- Sales-driven mindset with negotiation skills.
- Responsible, punctual, proactive, and highly organized with a customer-friendly attitude.
Experience & Preferences
The ideal candidate has between 1 to 3 years of experience working in office administration within the bakery, sweets, food business, catering, retail, or sales coordination sectors. Experience in managing food orders, stock, or catering inquiries is considered advantageous.
Additional Information
Only applicants located in Chennai who can commute daily to Kodambakkam will be considered. This is an urgent hiring requirement.