Night Porter

About the Role

Located in a prime position overlooking the beach, the Bournemouth Highcliff Marriott has been recently refurbished and is seeking a dedicated Night Porter to join their team on a full-time basis. This position is crucial for maintaining excellent guest service throughout the night, ensuring the security, comfort, and safety of both the guests and the hotel premises.

Job Responsibilities

• Provide a welcoming and professional reception to guests arriving during night hours, creating a positive first impression.
• Efficiently manage guest check-ins and check-outs while maintaining strong phone etiquette.
• Answer guest inquiries, handle requests, and resolve complaints courteously and professionally.
• Monitor hotel security systems and perform regular patrols to ensure safety.
• Maintain cleanliness and tidiness of the lobby and public areas throughout the shift.
• Assist with emergency procedures including fire safety and evacuation when necessary.

Candidate Requirements

• Experience in hotels or hospitality is preferred but not mandatory as training will be provided.
• Strong communication skills with fluency in English for effective interaction with guests and colleagues.
• Good organizational abilities to handle guest requests efficiently.
• Capability to work independently during night shifts with vigilance and professionalism.
• Friendly and approachable demeanor, dedicated to providing excellent customer service.
• Flexibility to work overnight shifts on a rotating schedule.
• Familiarity with health and safety regulations in hotel operations is advantageous.

Perks and Benefits

• Access to a workplace pension plan.
• 28 days of holiday including bank holidays.
• A comprehensive training and development program to advance your skills.
• Complimentary gym membership.
• Participation in a cycle to work scheme.
• Provision of uniform, meals during duty, and free parking on site.
• Employee Assistance Program for wellbeing support.
• Enroll free in BenefitHub for discounts across multiple retailers and more.
• Marriott Discount Card offering reduced rates on hotel stays, room upgrades, retail purchases, and food and beverages across over 130 countries.

Additional Information

Marriott Hotels are renowned globally for excellence in hospitality, striving continuously to innovate while ensuring guests experience the comfort and warmth they expect. Joining this team means belonging to a global network of hospitality professionals committed to delivering exceptional service. The Bournemouth Highcliff Marriott operates as a franchise hotel under Marriott International and is an equal opportunity employer dedicated to diversity, inclusion, and non-discrimination based on disability, veteran status, or any other protected category by law.