New Business Development - B2B

About the Company

Delhivery is recognized as India's largest fully integrated logistics service provider. Operating a vast network across more than 18,400 pin codes nationwide, the company offers a comprehensive array of logistics solutions including express parcel transportation, partial truckload (PTL) and full truckload (TL) freight services, cross-border logistics, supply chain management, and advanced technology-driven services. Since its establishment in 2011, Delhivery has successfully fulfilled over 1.7 billion shipments and supports a diverse clientele of over 28,000 customers ranging from small and large e-commerce entities, SMEs, to other enterprises and brands. The company aims to become India's commerce operating system by leveraging world-class infrastructure, superior logistics operations, and state-of-the-art engineering and technology capabilities.

Role Overview and Responsibilities

• Maintain and nurture critical client relationships to ensure exceptional satisfaction and ongoing retention.
• Prepare and implement strategic account plans oriented towards expanding business opportunities and increasing revenue streams.
• Partner closely with various internal departments to guarantee superior client service and support delivery.
• Spot opportunities for upselling and cross-selling within current accounts to maximize value.
• Conduct thorough analysis of market dynamics and competitor behaviors to guide informed strategic decisions.

Candidate Profile and Requirements

• Possess 4 to 8 years of relevant experience in Key Account Management or related disciplines such as Client Account Management.
• Demonstrated success managing a portfolio of multiple client accounts concurrently.
• In-depth knowledge of key client management frameworks including effective relationship development, communication, and resolving client issues.
• Capability to efficiently manage work under pressure, prioritize responsibilities, and meet important deadlines.

Eligibility

The position is open to candidates who have completed any graduate degree.