Network Engineer

About NTT DATA

NTT DATA is a global leader in business and technology services, valued at over $30 billion, and serving 75% of the Fortune Global 100 companies. The company focuses on accelerating client success while fostering societal benefits through responsible innovation. Renowned for enterprise-scale AI, cloud, security, connectivity, data centers, and application services, NTT DATA supports organizations and societies in progressing confidently and sustainably in the digital era. With a workforce spread over 50 countries, and an extensive network of innovation centers and partners, NTT DATA invests more than $3 billion annually in research and development as part of the NTT Group.

Role Overview

We are seeking immediate joiners with at least L1-level experience in Network Support, Network Administration, or Network Engineering. The candidate must possess practical experience with wireless networking, routing and switching technologies, and a solid grasp of CCNA Wireless concepts.

Key Responsibilities

• Monitor client infrastructure and IT solutions to ensure stability.
• Detect issues and errors in advance or as they arise to minimize impact.
• Identify routine incidents and opportunities for incident prevention and reduction.
• Investigate and diagnose first-level incidents to determine root causes.
• Fulfill authorized service requests following standardized procedures.
• Provide client support through telephone or chat as needed.
• Conduct approved maintenance tasks such as patching and configuration adjustments.
• Carry out thorough handover processes during shift changes to maintain service continuity.
• Report and escalate incidents when necessary for resolution.
• Ensure prompt and effective resolution of incidents and service requests.
• Proactively seek ways to optimize work processes including potential automation opportunities.
• Update existing knowledge base articles or create new documentation as required.
• Contribute to or assist project work when assigned.
• Support the implementation and testing of disaster recovery procedures.
• Perform other related duties as assigned.

Required Experience and Skills

• Minimum of 2 years L1-level experience in Network Support, Network Administration or Network Engineering roles.
• Strong practical knowledge of wireless networking technologies and routing & switching.
• Hands-on experience with Wireless LAN (WLAN) technologies and troubleshooting network issues.
• Experience working with Cisco networking equipment including routers and switches.
• Preferred but not mandatory: CCNA certification in Wireless and Routing & Switching domains or equivalent knowledge.
• Entry-level familiarity with network, data center, systems, or storage administration and monitoring in medium to large ICT organizations.
• Basic understanding of management agents, redundancy concepts, and supported technical domains such as networking, data centers, telephony, exchange systems, storage, cloud services, and backup solutions.

Eligibility

This position is open to any graduate with the relevant networking experience as detailed above.