MIU MIU Assistant Store Manager

About the Company

Established in 1913 in Italy, Prada Group has grown into a global leader in the luxury market, operating in over 45 countries and encompassing brands such as PRADA, Miu Miu, Versace, Church's, Car Shoe, and Luna Rossa. The group prides itself on its longstanding tradition of excellence combined with innovation, employing a diverse workforce from more than 100 nationalities.

Role Overview

As the Assistant Store Manager for MIU MIU, you act as the second-in-command, stepping in to lead the store whenever necessary. You represent the brand passionately and embody the Prada philosophy and values, serving both the team and clientele. Your leadership involves supporting the Store Manager in driving overall store success and operational excellence.

Key Responsibilities

• Assist in developing business strategies to surpass financial goals and optimize sales performance across the store.
• Advise on commercial matters to enhance sales and productivity.
• Coach team members to meet and exceed key performance indicators, fostering cross-selling and upselling.
• Stay abreast of market trends and communicate insights to relevant departments.
• Serve as a brand ambassador both within the local market and on the sales floor, ensuring exceptional client service.
• Promote omnichannel awareness, encouraging the use of digital tools to strengthen client relationships and achieve business aims.
• Support e-commerce activities by ensuring prompt and high-quality order fulfillment.
• Encourage continuous product knowledge enhancement and coordinate training efforts.
• Lead, motivate, and communicate effectively with the team to maintain a positive, energetic working atmosphere visible to clients.
• Participate actively in the recruitment process, including market mapping, candidate profiling, and interviews.
• Identify talent within the team and propose development opportunities.
• Ensure comprehensive mastery and training of company tools, policies, and IT applications among staff.
• Organize team structure in alignment with business needs and delegate responsibilities appropriately.
• Exemplify high standards in product care and customer service rituals.
• Keep the team informed about company initiatives, such as the Prada Journal.
• Coordinate with internal departments to support product and collection training.
• Lead by example in creating a client-centered environment, providing attentive and personalized service.
• Develop and sustain strong client relationships with meaningful after-sales experiences.
• Collaborate on clienteling strategies aimed at customer acquisition and repeat business growth.
• Ensure attractive and sales-effective store visual displays in partnership with the Store Manager.
• Provide constructive feedback to Visual and Retail Merchandising teams.
• Enforce company procedures in cash handling, inventory management, logistics, and reporting.
• Oversee care and maintenance of store assets and coordinate front and back-of-house cooperation.
• Maintain staff grooming standards and promote team synergy.
• Ensure compliance with inventory control and fiscal stocktaking requirements.
• Identify and propose local event opportunities in collaboration with community stakeholders and influencers according to company policy.
• Research and benchmark competitor events, sharing relevant findings with headquarters.

Company Culture and Values

Joining Prada Group means engaging in a vibrant, creative international environment driven by curiosity and the pursuit of excellence. The company is committed to fostering talent and passion to support professional development. Prada Group also champions diversity and inclusion, ensuring equitable opportunities regardless of gender, ethnicity, sexual orientation, disability, or other attributes, maintaining a respectful, fair workplace for all.