Microsoft Intune IT Support Engineer

About the Role

Nair Systems LLC is actively seeking an experienced IT Support Engineer for its Qatar branch to provide technical assistance and ensure smooth operational IT support within the organization.

Primary Responsibilities and Skills

• Administer and support Microsoft 365 environments efficiently.
• Manage and troubleshoot Microsoft Intune (MDM/MAM) setups and endpoint configurations.
• Operate Active Directory Users & Computers along with Azure Entra ID (formerly Azure AD) for seamless identity and access management.
• Provide expert Windows 11 troubleshooting and administration support.
• Oversee endpoint patching, updates, and Microsoft Exchange Online management tasks.
• Diagnose and resolve network issues involving TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi connectivity.
• Maintain printer management systems and IT asset management solutions.
• Monitor backup processes and facilitate recovery measures.
• Handle user account creations, modifications, and access control management diligently.

Candidate Requirements

• Possession of a Diploma or Bachelor's degree in Information Technology, Computer Science, or a similar field.
• At least four years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Proficiency in Microsoft 365 administration, Active Directory, and Microsoft Intune.
• Strong understanding of networking fundamentals including DHCP, DNS, Wi-Fi, and LAN/WAN.
• Experience working with Windows 11 environment and troubleshooting associated hardware/software issues.
• Fluency in both Arabic and English languages, with excellent verbal and written communication skills.

Preferred Additional Qualifications

• Knowledge of Microsoft Defender and security-related best practices.
• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator certification or equivalent credentials.
• Experience with access control systems and card management technologies.
• Familiarity with ticketing systems and adherence to SLA-based support frameworks.

Key Competencies and Work Ethics

• Strong customer service orientation and communication capability.
• Adept at problem-solving with analytical thinking skills.
• Ability to juggle multiple support requests and prioritize tasks effectively.
• Collaboration skills and a proactive attitude toward issue resolution.
• Excellent documentation and organizational skills to maintain proper records.

Other Details

Experience Level: Mid-Level (4 to 6 years)
Languages: Arabic and English mandatory
Joining Period: Immediate