Member Support Specialist

About the Role

As a Member Support Specialist, you will be the primary point of contact for members of a prominent superannuation fund in Australia. Your role involves providing comprehensive assistance by answering queries, guiding members, and resolving concerns related to their superannuation accounts. This position allows you to make a meaningful impact by helping customers feel confident and informed about their financial futures.

Work Hours and Compensation

• Standard shifts from Monday to Friday, between 8 AM and 8 PM, on a rotating roster.
• Hourly pay rate of $29.45 plus a 12% superannuation contribution and applicable penalties.
• Employment is permanent and based onsite.
• Includes 2 weeks of paid hands-on training.

Key Responsibilities

• Deliver excellent support through various communication channels including phone, chat, and email.
• Listen carefully with empathy to understand member needs and offer individualized solutions.
• Effectively utilize multiple systems to provide accurate information and resolve member inquiries.
• Maintain confidentiality and uphold professionalism in all engagements.

Candidate Profile

• Exceptional communication skills combined with natural empathy.
• Comfortable with technology and quick to adapt to new systems.
• Ability to remain resilient and flexible in a dynamic, fast-paced environment.
• Previous experience in a contact center is advantageous but not essential; a positive attitude is valued most.

Why Join the Team

• Opportunity for permanent employment with growth potential.
• Access to ongoing education through internal programs and LinkedIn Learning.
• Part of a supportive workplace culture with recognition and wellness initiatives.

Additional Information

• Applicants must be at least 18 years old, have full legal working rights in Australia, and be able to successfully complete background and police checks.
• Concentrix promotes diversity and inclusivity, welcoming applications from all cultural backgrounds, abilities, and particularly encouraging First Nations community members.
• The company is committed to equity and will provide reasonable accommodations throughout recruitment and employment.