Medical Receptionist

Job Overview

This full-time Medical Receptionist position, located in Wagga Wagga, NSW, involves working Monday through Friday. Shifts may fall anytime between 7:30 am and 8:00 pm, with initial training hours from 8:30 am to 5:00 pm. As the first point of contact for patients, the successful candidate will play a vital role in facilitating customer service and the administrative processes within a large radiology network.

Key Responsibilities

• Warmly greet patients and assist them through check-in procedures.
• Respond promptly and professionally to emails and phone inquiries.
• Manage billing processes, including private billing, Medicare, workers compensation, and DVA.
• Work collaboratively with clerical staff, technologists, radiologists, and referring physicians.
• After full training, perform duties as a Contact Centre Agent, including answering inbound calls for appointment bookings, advising patients about scan preparations, and efficiently managing the appointment schedule.

Required Skills and Experience

• Clear and effective verbal and written communication skills.
• Strong organizational skills to coordinate appointments and manage patient flow.
• Confidence in navigating multiple computer systems and screens simultaneously.
• Excellent attention to detail abilities.
• Experience in customer service or medical reception roles.

Benefits and Work Environment

• Wellbeing initiatives including a fitness passport with gym and class access.
• Supportive leadership attentive to employee well-being.
• Discounted and bulk billed diagnostic scans and services for employees and their families.
• Extensive training programs to promote professional development and career progression within the network.
• A collaborative, inclusive team culture and complimentary uniform provisions with annual replenishments.
• Competitive salary and benefits, including an annual remuneration review.

About the Company

I-MED Radiology Network is Australia’s largest private diagnostic imaging provider, operating over 240 clinics nationwide with a workforce exceeding 4000 employees. They offer a full spectrum of imaging services such as CT, MRI, ultrasound, general x-ray, and Nuclear Medicine. Their vision is to be the most respected medical imaging specialists globally, driven by a mission to save lives and reduce uncertainty through exceptional patient care.