Contact Centre Agent (2IC)

Overview

We are seeking a dedicated Contact Centre Agent 2IC to serve as the initial point of contact for patients associated with our radiology services. This full-time permanent role involves structured shifts from Monday to Friday, working eight hours between 8am and 5:30pm at our Five Dock location in New South Wales.

Key Responsibilities

• Promptly answer and manage phone bookings across the Inner West region, maintaining a professional approach on all inquiries.
• Offer empathetic support and clear guidance to patients during calls.
• Work collaboratively with fellow contact centre agents to adhere to service level targets.
• Develop effective working relationships with technical staff, clerical teams, patients, and referring professionals.
• Potential opportunity to transition to hybrid work arrangements in the future.

Qualifications and Experience

• Exceptional verbal and written communication abilities.
• Strong organizational skills with aptitude in managing appointments efficiently.
• Proficiency and comfort in navigating multiple software systems and technologies.
• Empathy and interpersonal skills to connect with a diverse patient base, utilizing life experience to enhance communication.
• No prior contact centre experience is necessary; comprehensive training will be provided, including radiology process education.

Benefits and Work Environment

• Wellness perks include full gym access through a fitness passport and a variety of classes.
• Management that prioritizes and supports employee well-being.
• Personalized one-on-one training aimed at ensuring success and ongoing career development opportunities within a large radiology network.
• A warm, inclusive team atmosphere.
  
• Convenient free parking within walking distance and easy access to public transportation.
• Competitive salary complemented by an annual remuneration review and a comprehensive benefits package.

About Our Company

With a network of more than 240 clinics and over 4000 employees nationally, I-MED Radiology Network is Australia's largest private diagnostic imaging provider. Our facilities offer a wide variety of services including CT, MRI, ultrasound, general x-ray, and nuclear medicine, all backed by a strong commitment to outstanding patient care. Our vision is to become the most respected and trusted medical imaging specialists worldwide, dedicated to saving lives and diminishing uncertainty.

Additional Information

The role guarantees a structured Monday-to-Friday work week with specified shift hours, providing stability and balance. Prospective candidates who aspire to contribute meaningfully to patient care and develop their skills within a supportive environment are encouraged to apply.