Maps Reporting Specialist - Arabic Language

Position Overview

Join our London-based team as a Maps Reporting Specialist with proficiency in Arabic. Situated in the City of London at 22 Bishopsgate, this hybrid role involves providing exceptional support for digital maps services by analyzing and reporting map data to maintain high standards of accuracy and quality. You will work alongside a global team focused on enhancing user experience.

Key Responsibilities

• Deliver outstanding customer support related to maps services.
• Analyze and report on map data to ensure accuracy and quality standards.
• Collaborate with international teams to continuously improve user satisfaction.
• Set up, configure, and maintain devices used for editing, testing, and documentation in accordance with provided guidelines.
• Communicate regularly with Apple management regarding task progress and updates.
• Coordinate with other internal support groups to resolve issues.

Required Qualifications and Skills

• Fluent oral and written communication skills in both English and Arabic; English proficiency is essential as all communication, tools, training, and documentation are in English.
• Ability to read, write, and speak Arabic fluently without reliance on translation tools.
• Successful completion of a communication assessment provided by Apple.
• A minimum educational qualification of graduation or 15 years of education.
• Experience in setting up Mac OS X systems is preferred but not mandatory.
• Interest in Apple products and/or mapping is advantageous.
• At least two years of technical support or problem-solving experience.
• Strong research capabilities utilizing multiple online sources.
• High attention to detail and a self-driven work ethic.
• Background in customer service or communications is a plus.
• Ability to validate information through direct communication, including phone calls.
• Familiarity with QGIS software is a benefit.
• Capability to maintain focus and positivity during repetitive tasks.
• Adaptability to learn new projects and processes effectively.
• Capable of summarizing information from diverse written and spoken inputs.
• Skill in discerning nuanced meanings in complex communication situations directly with customers.