Manager - Laundry Department

Job Overview

This role is responsible for overseeing the daily operations and services of the hotel laundry department. The position involves directing and working alongside staff to wash, dry, and iron linens for guest rooms and food and beverage operations within designated timeframes. Emphasis is placed on maintaining a safe and clean work environment, ensuring high guest and employee satisfaction, and optimizing the department's financial outcomes.

Candidate Profile

• Minimum education requirement is a high school diploma or GED.
• At least 2 years of experience in laundry, housekeeping, or a related professional field.

Core Responsibilities

• Manage daily laundry operations assuring quality standards meet customer expectations.
• Supervise staff and manage daily departmental operations; able to perform employee duties when necessary.
• Communicate and enforce workplace safety procedures and ensure staff compliance.
• Understand and assist with budget management including operating statements and payroll reports.
• Maintain steady workflow to avoid production fluctuations.
• Coordinate with Human Resources and management to address departmental issues.
• Ensure legal and regulatory compliance in department processes.
• Oversee laundry shifts to guarantee policy adherence.
• Manage ordering and inventory of supplies, equipment, uniforms within budget constraints.
• Collaborate with engineering for laundry equipment maintenance.
• Participate in departmental meetings and communicate clear goals.
• Develop backup plans for equipment failures and evaluate new techniques or equipment.

Leadership and Team Management

• Maintain employee productivity and foster positive team morale.
• Employ interpersonal skills to lead, motivate, and promote sound business decisions with integrity.
• Build trust, respect, and cooperation among team members.
• Maintain open communication channels and collaboration within the department.

Customer Service Excellence

• Deliver exceptional customer service that exceeds guest expectations.
• Provide guidance and coaching to employees to recognize and respond to guest needs effectively.
• Set a leading example in guest relations and empower staff accordingly.

Human Resources and Staffing

• Recognize employee achievements across all shifts and encourage event success.
• Identify developmental needs and provide coaching or mentoring.
• Handle recruitment, interviewing, hiring, and promotion processes within the department.
• Manage staffing levels to align with operational demands and financial targets.
• Schedule employees efficiently and track attendance.
• Encourage employee feedback through open-door policies and address concerns proactively.
• Administer disciplinary actions and performance appraisals in line with hotel policy.
• Ensure fair and consistent application of hotel policies, including support for peer review processes.

Additional Information

Job Number: 26106825
Category: Housekeeping & Laundry
Location: Building No. 153 Street No. 347, Lusail, Qatar
Schedule: Full Time
Position Type: Management

Le Méridien draws inspiration from the golden age of glamorous travel, embracing diverse cultures enriched by a distinct European joie de vivre. It attracts curious, creative guests who value cosmopolitan culture and seek moments of connection and relaxation. The brand offers authentic, stylish, and remarkable experiences encouraging guests to savor life’s pleasures. Joining Le Méridien means becoming part of Marriott International’s portfolio, working in an environment that supports your professional growth and brings out your best within a vibrant global team.

Marriott International is an equal opportunity employer committed to inclusivity and celebrating diverse backgrounds. We do not discriminate based on disability, veteran status, or any other protected characteristic under applicable law.