Manager - Facility Management Services

Role Overview

The Manager of Facility Management Services is responsible for supervising and administering the company's facilities, office environments, workplace services, and the overall administrative facility operations. This role ensures all sites remain secure, functional, efficient, and support organizational requirements. Acting as the primary contact within Admin Services for all facility-related needs, the position collaborates closely with Operations Departments to manage technical maintenance and repairs.

Key Responsibilities

• Manage daily operations of company facilities, including offices, workspaces, communal areas, and facility systems.
• Oversee workplace services such as office preparation, furniture management, utility coordination, cleaning services, security liaison, and general facility support.
• Coordinate office space planning activities—such as seating layouts, workplace assignments, utilization tracking, relocations, renovations, and reconfigurations—to adapt to evolving business demands.
• Maintain detailed and current documentation of office layouts, assets, facility usage, and workplace needs.
• Regularly inspect facilities to identify and promptly resolve maintenance issues while ensuring compliance with safety standards.
• Serve as the main Admin Services representative for facility maintenance, coordinating with Operations on preventive and corrective upkeep tasks.
• Ensure maintenance is scheduled and completed in a manner that minimizes interruption to employees and business processes.
• Escalate significant facility or maintenance concerns to relevant stakeholders when necessary.
• Identify, assess, and manage vendor, contractor, and service provider relationships for facility-related services including cleaning, security, landscaping, furniture, pest control, and other administrative supports.
• Monitor vendor performance against service level agreements and contracts.
• Track facility-related expenditures, discover opportunities for cost reduction, and implement strategies to optimize operational costs without impacting quality or safety.
• Ensure compliance with health, safety regulations, codes, and standards across all facilities.
• Create and enforce policies and procedures to sustain a safe, healthy, and efficient work environment.
• Act as the point of contact for internal departments, providing timely responses to employee and departmental facility inquiries.

Leadership Duties

• Plan workforce needs, acquisition strategies, reporting, and budgeting for facility management to support the organization's strategic goals.
• Set facility management-related KPIs and performance goals for team members, conducting mid-year and annual reviews.
• Collaborate with Human Capital to identify talent for key roles from a succession management perspective.
• Lead, guide, and supervise the Facilities Management team within Admin Services to ensure high-quality service aligned with department objectives.
• Resolve team conflicts and unresolved grievances efficiently.
• Assign tasks, oversee daily team operations, monitor performance, and ensure timely, quality delivery of facility services.
• Promote skill development within the team and ensure adherence to company policies and service standards.

Qualifications and Experience

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related discipline.
• Professional certification such as Certified Facility Manager (CFM) or Facilities Management Professional (FMP) preferred.
• At least 8 years of professional experience in facilities management, ideally in a comparable organizational setting with similar operational scope.