Manager - Brand Training

Position Overview

This role is accountable for designing and executing training programs as well as managing career development for employees. It involves setting performance indicators, assessing productivity, and guiding staff in establishing long-term career pathways within the organization.

Primary Responsibilities

• Oversee and coordinate all training initiatives across the Riyadh region and UAE, adhering to company policies and established best practices to support sales goals.
• Develop new learning and development programs tailored to business and brand requirements.
• Plan, communicate, and enforce a comprehensive annual training schedule for all brands.
• Supervise the training team to enhance brand conversion rates by implementing effective educational strategies and methods.
• Deliver cost-efficient training solutions targeted at employee development.
• Gain comprehensive knowledge of newly introduced brands and ensure the training team is well-informed.
• Evaluate and approve training materials created by the team for various brands.
• Analyze employee training feedback and accordingly adjust programs to improve effectiveness.
• Suggest innovative learning resources and techniques to enhance delivery methods used by the training staff.
• Ensure consistent application of top-tier training and development standards by the team.
• Manage measurement of training effectiveness, perform follow-ups, and maintain related documentation.
• Design courses and training modules that address the organizational and individual developmental needs, considering a multicultural workforce.
• Implement approved training processes and modules.
• Launch in-store initiatives and leadership development programs to improve interpersonal and people management skills.
• Conduct visits to retail locations to evaluate staff skills through mock sessions or direct observation and provide constructive feedback.
• Coordinate mystery shopping activities through external vendors.
• Provide motivation, supervision, and guidance to the training team; oversee manpower planning within the training department.