Management Operating System (MOS) Specialist

About the Role

Join NZ Post in Auckland as a MOS Specialist, playing a pivotal role in designing, developing, and continuously evolving our Management Operating System (MOS) across Customer Service Delivery. This position focuses on creating effective operating rhythms, governance forums, performance metrics, and collaborative frameworks that interlink Processing, Last Mile, and Network operations to enhance overall team productivity.

As a key member of the Operational Excellence team and in close alliance with operational leaders, you will translate strategy into practical, sustainable systems that drive performance, accountability, and informed decision-making. You will lead the MOS adoption throughout the organization, ensuring that new methodologies are embraced, durable, and contribute tangible operational value.

This opportunity offers a significant influence on the operational workflows of one of New Zealand's largest networks, helping to shape systems and frameworks that enable consistent, successful delivery every day.

Key Responsibilities

• Design and continuously refine the Management Operating System within Customer Service Delivery
• Develop governance structures, operational rhythms, and decision-making frameworks that enhance performance and accountability
• Create and establish practical workflows that connect teams and functions across the operational network
• Collaborate with leadership and Continuous Improvement units to implement and maintain MOS practices across operations
• Leverage operational feedback and performance data to improve system efficiency
• Provide coaching and support to leaders and teams for the confident adoption of new operating models

About You

You have a natural ability to understand how complex elements fit together to form a bigger picture. You thrive on structuring complexity, designing applicable solutions, and facilitating effective teamwork. Skilled in engaging both frontline personnel and senior leadership, you excel at fostering relationships, influencing diverse stakeholders, and building consensus.

Your background includes experience in crafting and applying operating models, management operating systems, or similar frameworks within multifaceted operational environments. Comfort in switching between strategic planning and hands-on implementation is essential, as is the ability to convert concepts into practical, sustainable working methods that achieve measurable results.

Candidate Requirements

• Proven experience in designing and implementing operating models or Management Operating Systems (MOS) within complex environments
• Strong systems thinking focused on end-to-end design across multiple teams and functional areas
• Effective stakeholder management skills with the ability to align groups ranging from frontline teams to senior executives
• Expertise in establishing governance frameworks, operational rhythms, and performance management systems
• Excellent communication, facilitation, and stakeholder engagement abilities
• Preferably, experience in complex operations including logistics or supply chain sectors

Additional Information

The role is based in East Auckland and forms part of an evolving business committed to serving New Zealand effectively. NZ Post is undergoing significant transformation aimed at improving outcomes for its customers and employees.

Applicants must be eligible to work in New Zealand and will undergo security checks, reference checks, and potentially credit checks or drug testing. Applications close on Tuesday 15 September 2026, but may close earlier, so prompt application is advised.

NZ Post is an inclusive workplace, proudly supporting diversity and inclusion initiatives such as the Pride Pledge, fostering an environment where employees can be their authentic selves.