Test Center Manager

Role Overview

The Test Center Manager based in Nairobi oversees the smooth daily operations of a secure, customer-centered testing facility, ensuring a professional experience for candidates while strictly maintaining security protocols and operational standards.

Key Responsibilities

• Direct the hiring, training, scheduling, and support of test center personnel.
• Uphold a secure testing environment, safeguarding confidential candidate and exam data.
• Provide excellent customer service and handle candidate inquiries or issues.
• Manage day-to-day center activities, including exam preparation, record keeping, supply management, audits, payroll/timecard verification, and facility maintenance.
• Communicate operational updates and concerns to management, staff, vendors, and facility contacts.
• Collaborate with technical support and perform basic troubleshooting on hardware and software.
• Ensure adherence to company policies, quality benchmarks, and security practices.

Candidate Profile

• Experience in customer service; prior exposure to testing environments is advantageous.
• Leadership background with skills in supervision, coaching, or staff training preferred.
• Excellent communication, organizational, scheduling, problem-solving, and meticulous attention to detail skills.
• Proficient with Microsoft Office, Windows OS, and common office equipment.
• Exhibits good judgment, integrity, and the capability to work independently under fast-paced conditions.
• A bachelor’s degree or comparable business-related experience is favored.

Additional Requirements

• Completion of mandatory Test Administrator certification and annual renewals, plus required company trainings.
• Flexibility to work varied hours, including occasional extra shifts.
• Ability to work in a quiet environment, remain seated for long durations, escort candidates, and lift loads up to 20 pounds.
• Possible travel to other testing centers as needed.

Working Hours and Schedule

This is a full-time position requiring 40 hours per week with schedule flexibility for Monday through Sunday if operating hours extend. Current operations run Monday to Friday with finish times up to 6 PM, but hours may fluctuate daily or weekly. The manager is responsible for allocating hours fairly for themselves and the test administration team.

About the Employer

Pearson is a global lifelong learning company committed to helping individuals achieve their life goals through education. The company upholds equal opportunity employment and supports diversity and inclusion, actively encouraging applications from protected veterans and individuals with disabilities.

Equal Opportunity and Accessibility

Employment choices are made based on qualifications without regard to diverse personal attributes. Reasonable accommodations are available for individuals with disabilities upon request.