Logistics Insurance Solution Specialist - Global Payment
Singapore · Full Time
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- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Join ByteDance's Global Payment team, dedicated to delivering seamless and secure payment experiences across platforms like TikTok Shop, Amazon, and independent e-commerce stations. We seek a proactive Logistics Insurance Merchant Operations Solution Specialist with expertise in Southeast Asia and US cross-border e-commerce ecosystems.
Key Responsibilities
- Design and fully implement logistics insurance operation solutions targeted at B-end merchants such as TikTok Shop sellers, freight forwarders, warehouse operators, and logistics providers. Tailor insurance policies, claims processes, and service packages addressing merchant challenges to enhance policy uptake, retention, decrease negative reviews, minimize cargo losses, and boost logistics satisfaction.
- Develop a segmented merchant operation framework featuring differentiated pricing, rebates, and service criteria specific to customer groups (small/medium freight forwarders, top sellers, brand independent stations). Establish standardized and scalable merchant operation procedures.
- Apply comprehensive logistics insurance risk management expertise to design and refine merchant risk control rules, including merchant screening, risk identification for adverse selection, and fraud deterrence. Collaborate with product teams to optimize risk models and maintain loss ratios within targets.
- Lead communication for high-value claim risk mitigation, build databases of risky merchant profiles, and continuously advance risk control strategies.
- Engage locally with merchants and partners across SEA (Indonesia, Malaysia, Thailand, Vietnam) and the US, managing bilingual communication in Chinese and English to formulate and execute regionally adapted merchant operation plans.
- Coordinate across sales, product, and claims units to pilot, improve, and launch innovative logistics insurance merchant features.
- Utilize data analytics to monitor crucial KPIs such as policy conversion, merchant retention, lifetime value, and loss ratios, identifying enhancement opportunities to elevate efficiency and return on investment.
- Compile benchmark merchant collaborations and develop reusable operation models to support scalable growth.
Qualifications
Required:
- Minimum of 5 years of experience in merchant-facing operations roles.
- Strong capability in analyzing merchant needs and crafting actionable operations solutions.
Preferred:
- Experience with cross-border e-commerce, logistics insurance, freight forwarding, or cross-border payments.
- Background in TikTok Shop or Amazon merchant operations is highly advantageous.
- Knowledge of basic insurance risk control principles, including risk identification and loss ratio management.
About ByteDance
ByteDance, founded in 2012, aims to inspire creativity and enrich life through a suite of products like TikTok, Lemon8, CapCut, and platforms tailored to the China market. We foster a global culture centered on curiosity, humility, and impactful innovation with an "Always Day 1" mindset. Diversity and inclusion are core values as we build an inclusive workspace reflecting worldwide communities.