Localization Lead - Hindi

About the Role

At Booking.com, data informs every decision and technology is our foundation. Innovation is integral, but our focus extends beyond technology to the excitement of travel and cultural experiences. Our products and teams aim to simplify global travel for everyone.

The Localization Lead for Hindi markets will oversee the entire localization lifecycle, from production through delivery, ensuring timely, budget-conscious completion and alignment with local market requirements. They will guarantee cultural relevance, brand consistency, and market optimization across the platform and marketing channels.

Key Responsibilities

• Coordinate timely delivery of localization assets for Hindi language and market segments.
• Continuously monitor and uphold quality standards of localized content, collaborate with vendors on quality feedback, lead dispute resolutions, and escalate persistent issues to central quality departments.
• Supervise product testing specific to the Hindi market managed by third-party vendors.
• Manage and maintain localization resources such as style guides, glossaries, and translation memories.
• Evaluate and onboard new language service providers; nurture strong relationships with vendor linguists.
• Provide rapid, ad-hoc marketing translations when necessary.
• Advise on specialized localization services including transcreation, voice-over, and post-editing.
• Offer market-specific insights to influence central localization strategies.
• Identify opportunities to improve customer experience through enhanced localization touchpoints.
• Act as the localization ambassador within the market by fostering stakeholder relationships.
• Deliver cultural, linguistic, and market-centric advice to internal teams and assist in research, testing, and experimentation efforts.

Qualifications & Experience

• At least five years of experience in a comparable localization role within the online sector.
• Native proficiency in Hindi alongside fluent English communication skills.
• Demonstrated expertise in translation, localization, and language quality assurance management.
• Experience in managing linguistic teams and multiple language service providers.
• Comprehensive understanding of end-to-end localization workflows.
• Competency with localization technologies including CAT tools, TMS platforms, machine translation, and post-editing techniques.
• Familiarity with internationalization concepts plus experience with product testing and bug reporting.
• Background in creative writing, media, or digital marketing is advantageous.
• Excellent communication, presentation, and interpersonal skills with the ability to influence various stakeholders including leadership.
• Skilled at managing global vendor relations and maintaining quality standards for Hindi localization projects.

Benefits & Perks

• Generous annual paid leave with additional special leave options including parental, grandparental, bereavement, and care leaves.
• Flexible hybrid working model with provisions for working remotely up to 20 days per year from one’s home country.
• Access to industry-leading product discounts worth up to 1400 annually, plus automatic Genius Level 3 status and wallet credits on Booking.com.

Additional Information

Booking.com emphasizes inclusive culture, seeking to create a workplace that embraces diversity for an enhanced travel experience. This role does not include relocation support. Pre-employment screening will be conducted as legally permissible, covering employment history, education, and relevant background checks.