Lobby Hostess

Role Overview

At InterContinental Abu Dhabi, the Lobby Hostess plays a vital role as the welcoming face of the hotel. This position is key in crafting memorable guest experiences through sincere hospitality, attentive service, and meticulous attention to detail.

Key Responsibilities

• Warmly welcoming and greeting guests throughout their stay, ensuring a friendly and comfortable environment.
• Maintaining a visible, approachable presence in the hotel lobby to assist guests promptly.
• Responding to general inquiries regarding directions, hotel amenities, dining options, and services.
• Identifying returning guests, VIPs, and IHG One Rewards members to personalize their experience.
• Anticipating guest needs and providing proactive assistance as needed.
• Facilitating seamless arrival and departure experiences, especially during busy periods.
• Collaborating closely with Front Office, Concierge, Bell Desk, Guest Relations, Housekeeping, Food & Beverage, and other departments to fulfill guest requests efficiently.
• Offering information about hotel promotions, events, and local attractions to enhance guest engagement.
• Assisting guests with restaurant inquiries and making reservations when necessary.
• Handling guest feedback or concerns professionally and ensuring appropriate follow-up within the team.
• Keeping lobby and guest areas tidy, welcoming, and well-organized at all times.
• Recognizing guest preferences and special occasions to help create meaningful moments.
• Supporting VIP arrivals, group events, and other hotel activities when required.
• Upholding professional grooming and presentation standards consistently.
• Exemplifying IHG values through positive, genuine, and professional interactions with both guests and colleagues.

Candidate Profile

• Previous experience in a guest-facing position within luxury hotels or hospitality environments.
• Desirable experience includes Front Office, Guest Relations, Concierge, or similar roles.
• Excellent interpersonal and communication skills with a warm, confident, and approachable demeanor.
• Strong guest service capability with the ability to anticipate and swiftly respond to needs.
• Comprehensive understanding of luxury hospitality protocols and guest expectations.
• Ability to maintain composure and professionalism when managing several guest requests simultaneously.
• Attention to detail with a proactive service approach.
• Professional appearance with high grooming standards.
• Flexibility to work various shifts, including weekends and public holidays.
• Proficient in English; additional language skills are a plus.

What We Offer

We provide competitive remuneration recognizing your efforts alongside extensive benefits to support your well-being and growth. These include attractive room discounts and access to exceptional training opportunities.

Our inclusive culture embraces diversity and promotes an environment where all employees can thrive regardless of background or identity. We prioritize wellness through initiatives supporting health, lifestyle, and workplace balance.

Join us to become part of an expanding global family, with the space to belong, develop, and make an impact.

Additional Information

Applicants who do not meet every requirement but believe they are a strong fit are encouraged to engage and start their journey with us.