Level 2 Support Engineer – IBM Integration

Overview

We are seeking a Level 2 Support Engineer specialized in IBM Integration technologies to manage and sustain integration platforms across both production and non-production settings. This position focuses on incident troubleshooting, system incident management, deployment operations, and overall system reliability.

Key Responsibilities

• Investigate and resolve level 2 support incidents and service requests promptly.
• Conduct detailed analysis of logs, validate APIs, and troubleshoot database issues using SQL.
• Provide support for IBM integration products including App Connect, Integration Bus (IIB)/Enterprise Service Bus (ESB), WebSphere, API Connect, and DataPower.
• Manage and execute deployment of software releases to pre-production and live environments.
• Perform verification and smoke tests post-deployment to ensure system integrity.
• Collaborate with level 1 support, development teams, QA, and infrastructure units to address and solve technical issues.
• Create and maintain detailed documentation and knowledge base articles for support processes.

Required Skills

• Proficiency with IBM App Connect (ACE)
• Experience with IBM Integration Bus (IIB) / Enterprise Service Bus (ESB)
• Knowledge of IBM WebSphere application server
• Hands-on experience with IBM API Connect and IBM DataPower
• Strong aptitude in API integration techniques
• SQL query and troubleshooting skills across Oracle, SQL Server, PostgreSQL, and MySQL
• Familiarity with Git version control, Jenkins automation, and CI/CD pipelines

Preferred Qualifications

• Background in application or integration support, particularly in production environments
• Excellent troubleshooting and analytical problem-solving capabilities
• Experience or exposure to cloud platforms such as AWS, Azure, or Google Cloud Platform is advantageous
• Strong verbal and written communication skills for effective documentation and team collaboration