Learning & Quality Assistant Manager

Role Overview

We are seeking a dedicated Learning & Quality Assistant Manager who is enthusiastic about people development, nurturing a culture of ongoing improvement, and enhancing service standards. This role supports the hotel in implementing effective learning programs, ensuring adherence to brand and quality benchmarks, and delivering outstanding guest experiences from the outset.

About voco Doha Central

Located in the lively heart of Doha, voco Doha Central is a pre-opening hotel that perfectly blends modern elegance, genuine hospitality, and comfort. The hotel is conveniently close to business hubs, cultural sites such as Souq Waqif and the Museum of Islamic Art, shopping areas, and the Doha Metro, with Hamad International Airport a short drive away.

The hotel has 147 rooms and suites combining contemporary amenities with voco's signature charm. Guests can enjoy modern interiors and spaces designed for relaxation and rejuvenation, including an indoor pool, a fitness center, and a spa with Moroccan baths and a sauna.

Dining options include an international breakfast buffet, a stylish lobby lounge for coffee and light refreshments, and room service that reflects the warm and welcoming voco brand.

voco Doha Central also offers flexible event spaces supported by a committed team, ensuring smooth and memorable gatherings for business or special occasions.

Key Responsibilities

• Take lead in implementing the hotel’s learning and development strategy.
• Organize onboarding sessions, departmental training, and mandatory compliance courses.
• Assist colleagues and managers to recognize development needs and create career advancement plans.
• Track training progress and maintain precise learning records.
• Perform quality audits and uphold brand standards compliance.
• Monitor guest feedback, quality indicators, and initiatives for improvement.
• Help departments apply service excellence programs and foster continuous enhancements.
• Support preparations for brand audits, quality checks, and guest satisfaction evaluations.
• Cultivate an environment that promotes engagement, education, and ongoing progress throughout the hotel.

Qualifications and Experience

• Bachelor’s degree in Hospitality Management, Human Resources, Business Administration, or a related discipline.
• A minimum of three years’ experience in Learning & Development, Training, Quality, or Human Resources, preferably within the hospitality industry.
• Excellent communication, facilitation, and presentation abilities.
• Familiarity with hotel operations, guest service standards, and quality management systems.
• Experience working with learning management systems and training administration is a plus.
• Strong organizational aptitude and a keen eye for detail.
• Capability to influence and collaborate effectively with individuals across various levels of the organization.

Additional Information

If you don't meet every single requirement but believe you can contribute positively, we encourage you to apply and embark on a rewarding career journey with us.