Learning & Development Manager

About the Role

Join our team to foster a workplace where individuals thrive, succeed, and deliver outstanding results every day. As a Learning & Development Manager, you will go beyond just creating training programs and talent strategies. Your role will revolve around empowering employees and leaders to deliver exceptional guest experiences, while nurturing a high-performing and engaged workforce ready for the future.

Key Responsibilities

• Promote a culture anchored in continuous learning by recognizing development needs and providing effective learning solutions that drive business success and excellent guest service.
• Build a robust talent pipeline through structured performance management, succession plans, career growth initiatives, and leadership development.
• Collaborate closely with leadership to nurture a performance-oriented environment via goal setting, coaching, development plans, and regular feedback.
• Design and execute innovative learning programs aimed at improving operational efficiency, service quality, compliance, and leadership skills.
• Facilitate learning opportunities that boost confidence, enhance skills, and enable employees to achieve their full potential.
• Support initiatives for career advancement, cross-training, and internal mobility to promote retention and sustained employee growth.
• Evaluate the effectiveness of learning activities using data, feedback, and performance insights, and adapt programs for continual improvement.
• Drive service excellence by equipping team members and leaders with the capabilities needed to exemplify the core hospitality values.
• Ensure all training records, certifications, and sessions adhere to brand standards, corporate policies, and regulatory requirements.
• Partner with department heads to align learning, talent, and performance initiatives with operational goals.
• Foster an inclusive learning environment that supports team engagement, satisfaction, development, and long-term retention.
• Prepare the workforce with the necessary skills and leadership strength to meet both current and future organizational needs.

Qualifications and Skills

• Demonstrated experience in a leadership role within learning and development specifically in the hospitality sector.
• Prior experience with Hilton is advantageous.
• Certifications related to hospitality coaching, training, facilitation, or adult education (such as Hilton programs) are highly valued.
• In-depth knowledge of performance management, succession planning, talent development, and leadership capacity building.
• Strong presentation, facilitation, coaching, and stakeholder engagement skills.
• Proficient interpersonal abilities with capability to influence and cooperate across organizational levels.
• A collaborative approach with a passion for nurturing people and cultivating high-performance teams.
• Effective communication, active listening, and high emotional intelligence.
• Excellent organizational, planning, and project management proficiency.
• Customer-focused mindset with commitment to delivering excellent service internally and externally.

Our Core Values

We value a passion for hospitality, acting with integrity, inspiring leadership, teamwork, ownership, and urgency, all contributing to lasting positive impact.

Benefits

• Enjoy exclusive travel opportunities with 110 nights of heavily discounted stays through the Go Hilton program.
• Paid parental leave for eligible employees, including partners and adoptive parents.
• Access to Crisis Concierge offering support during difficult times with practical assistance and emotional care.
• Comprehensive mental health resources including counseling and support via the Employee Assistance Program in many locations.
• Note: Benefits may differ by location and are subject to specific terms and conditions.