Learning & Development Manager

Job Overview

Join Hilton as a Learning & Development Manager, where your role is vital in nurturing team members through the hotel's renovation and beyond, enhancing their skills to deliver outstanding hospitality experiences.

Key Responsibilities

• Create and implement comprehensive training programs aligned with corporate objectives and industry best practices, covering subjects such as workplace harassment prevention, diversity, orientation for new hires, leadership development, and guest service excellence.
• Facilitate learning initiatives that support staff throughout the hotel's renovation, ensuring ongoing engagement, motivation, and readiness for operational changes.
• Collaborate with leadership and department heads to pinpoint new competencies and operational knowledge required due to renovated spaces, fresh concepts, and innovative service touchpoints.
• Lead training efforts ahead of the hotel's reopening, including service simulations, departmental instruction, product education, and guest journey familiarization to prepare teams thoroughly.
• Ensure lasting application of new service protocols, concepts, and operational procedures post-renovation through continual coaching, refresher sessions, performance observation, and follow-up actions.
• Support change management by partnering with leaders to communicate transformation effectively and help team members adapt positively to the hotel's new phase.
• Regularly review performance trends by meeting with department managers, trainers, and team members to devise improvement plans and celebrate successes.
• Continuously evaluate current training programs, identify areas needing enhancement, and propose targeted solutions for specific departments.
• Maintain accurate training records for all team members, conducting audits using designated systems and tools.
• Supervise department-specific training such as alcohol awareness, food safety, job skill checklists, and educational assistance programs.
• Lead and mentor the training team, monitor their performance, provide coaching, and cultivate an uplifting and efficient work culture.

Qualifications and Values

Hilton's core values emphasize hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline. The ideal candidate thrives on managing transformation, engaging others through change, and translating a renovated property's vision into tangible skills and a renewed service culture.

About Hilton

Hilton is a globally recognized leader in hospitality, known for delivering exceptional guest experiences and cultivating an award-winning workforce culture. With over three billion guest welcomes and multiple recognitions as a top workplace, Hilton fosters career growth and a supportive environment for all team members.